Articles

Tag: henrietta akpata

  • Using Case Management to Boost Customer Service

    We've all had it happen -- the good customer experience that wins our loyalty and the bad, which makes us share with anyone who'll listen why they shouldn't patronize a company.

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  • Mobile Means Business

    Mobile technologies are an essential part of business today. Although at times they can be disruptive, they have become key transformation tenets in and around social businesses. Close to 90 percent of the world population has mobile phones. Mobile devices are both consumers and producers of big data.

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  • Master Social Content - Make Money

    The world has gone social. Everywhere you turn, customers, employees, businesses are posting, liking, blogging and letting their voice be heard in the social arena. Social collaboration tools are changing the way people work. Employees are sharing ideas and working together across professional social networks.

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