Marketing & CX LeadershipCMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered. NewsSalesforce to Acquire Fin for $3.6 Billion, Adding AI Customer Service Agent to Agentforce PortfolioRead nowEditorialWhen AI Agents Can Act, Permission Rules Are the New GuardrailsRead nowEditorialThe CMO's Case for Using AI Beyond the Busy WorkRead nowAcknowledgement Is the CX Strategy Most Organizations Are OverlookingThe Best Marketers Right Now Aren't Better PromptersCustomer Trust in the Experience Era Starts Behind the ScenesThe Automation Era Is Over. Agent Empowerment Is What Comes Next.PegaWorld 2026 Helps Usher in the Age of AI AccountabilityNiCE World 2026: The Platform Vision Meets the CX PractitionersExplore the Marketing & CX Leadership Channel
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