Articles
Tag: kana
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Kana Adds a Social Network to Its Call Center Toolbox
Kana, the customer service software company acquired earlier this year by Verint, claims it is making that job a little easier by adding an internal social network into the 2014 version of its flagship contact center software, Kana Enterprise, which rolled out today.
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Verint Marketing Exec Calls Kana Acquisition a Game Changer
Acquisitions in the customer experience arena are reshaping marketing communications as consumers grow more powerful, more demanding. Consistency in communication across all channels is now a key factor in satisfying individual customers.
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Kana Blends Analytics Into Its Customer Engagement Suite #Connect2014
Since Verint bought KANA earlier this year for $514 million, the question has been how the business analytics company would blend KANA's customer experience services into its suite of employee services.
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Men Want Products, Women Want Help and No One Wants to Wait
No one has time for patience when it comes to customer service. But beyond that universal truth, there are significant gender differences between men and women when it comes to customer service. According to a new survey from Kana, a provider of customer service solutions, both sexes are frustrated by
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7 Vendors Top the Forrester Wave for Customer Service Solutions
At a time when seven out of 10 online shoppers complain of unsatisfactory experiences, which vendors stand out as offering possible solutions? The authors of the latest Forrester Wave Customer Service Solutions for Enterprise Customers Q2 2014 (registration required) rated customer service vendors against 83 criteria and identified seven
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Make the Customer the Focus of Online Experiences
Nearly seven in 10 customers have had an unsatisfactory e-commerce experience in the past year, according to a new Forrester Wave on customer service solutions. That's a disturbing and eye-opening statistic, noted Kate Leggett, primary author of The Forrester Wave Customer Service Solutions For Enterprise Organizations Q2 2014 (registration required).
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Kana Software Acquired by Verint for $514 Million
Business analytics provider Verint, a Gartner contact center Magic Quadrant leader, plans to acquire customer service provider Kana Software for $514 million. It's the first big acquisition of 2014, but not likely to be the last as enterprises look to combine customer experience tools with their core offerings.
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New Kana Customer Service Solution Offers Multiple Language Support
Customer service can be the key to long-term retail success during the holidays — and more important even than sales, according to Kana Software, a provider of customer experience management solutions. Kana is out this week with a new release of its Enterprise solution.
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How to Define an Omnichannel Customer Experience
It's become a mantra in the digital marketing world these days: companies need to maintain a seamless customer experience across the multiple channels. They have to communicate a consistent identity from message to message, from medium to medium and deliver consistently on that identity.
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Forrester/KANA Report: Customer Service Falling Short in Omni-Channel World
From the KANA-sponsored Forrester report So many channels, so little time. That might be the consumer’s lament, if he or she could voice one.
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KANA Updates Customer Service Suites for Mid-Market + Government
Customer service suite KANA Express now supports mobile devices. Customer service provider KANA Software has been having a busy summer.
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Customer Service Provider KANA Integrates Email Solution with Analytics Platform
With all the talk of social media and other new approaches for customer service, it’s easy to overlook the importance of that old-time communication medium, email. This week, KANA Software released a new version of its email response management solution, which is now integrated with its KANA Experience Analytics customer
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KANA Integrates Ciboodle into Next Generation Enterprise Customer Service Suite
Last summer, customer service provider KANA Software bought Ciboodle, a contact center provider. KANA had been focused on Web-based customer self-service, and Ciboodle on the agent. This week, KANA is releasing its new version of KANA Enterprise, which brings self-service and agent support together in one platform.
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Recession Relief: New Job Openings at Edelman, OpenText, ADAM Software, Siteworx, Squarespace and Magnolia (14-Mar-13)
Start off the New Year with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here
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