Articles
Tag: language
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How Natural Language Processing Can Help With SEO
How does natural language processing (NLP) impact SEO? We're glad you asked. Here's what the experts have to say.
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How to Take Your Chatbots to the Next Level
For brands to offer the kind of on-demand, self-service experience customers expect, AI-powered chatbots will be an important part of the CX mix.
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Is AI Poised to Make Bigger Play for Email?
We've already seen AI infiltrating into email, but some observers expect more advancements to be coming soon.
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Sentiment Analysis Can Be Valuable if Used Correctly
A subset of natural language processing, sentiment analysis attempts to discover and classify opinion from subjective commentary.
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What Do You Need to Build a Voice Assistant?
Voice assistants are complex. However, that doesn’t mean that the process of building one has to be complicated. Here’s what you need to know to get started.
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How to Get the Customer Experience Right in Voice Interactions
In today’s experience economy, it is imperative that we design products with empathy for the end consumer.
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What Makes a Chatbot Tick?
Let’s step behind the curtain of the new tech that’s driving up customer engagement scores. It’s time to discover how chatbots actually work.
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Sentiment Analysis in Marketing: What Are You Waiting For?
Sentiment analysis is showing great benefits for businesses deploying it. So why do so many continue to ignore this tool?
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Nobody Cares About Your Cute Chatbot
Should your chatbot be cute and charming, or should it focus on giving customers what they want, faster?
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Confused by AI Hype and Fear? You’re Not Alone
Understanding the differences between AI, machine learning and natural language processing is the first step toward determining how AI can help your business.
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How Chatbots are Improving Employee Experience
Chatbots aren’t just customer facing. Companies are now using them internally to improve productivity, onboarding, training and more.
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Tips for Handling Vendor Bought Translations
For those with native speakers in their organization it can be tempting to have them go through the vendor bought translations, but experts advise caution.
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Learning From Our Chatbot Implementation Mistakes
Pushy chatbots who keep popping up are counter-effective and could be costing you potential customers.
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Natural Language Processing Is Hitting Its Stride
People have been trying to use computational methods to analyze human language for over 50 years, but it's only recently that NLP has come into its own.
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