Articles
Tag: language
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Voice of the Customer Paradigm Shift: Transactional to Sentiment
Customer experience professionals at American Express have shifted its Voice of the Customer model to one based on sentiment.
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CMSWire's Top 10 AI in CX Articles of 2021
AI has been a hot topic over the last year, and has continued to evolve into a technology that is changing the landscape for businesses around the world.
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Natural Language Processing and Conversational AI in the Call Center
This article will look at how NLP and conversational AI are being used to improve and enhance the call center operations.
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8 Examples of Artificial Intelligence in the Workplace
Here are some of the most compelling examples of how AI is improving efficiency and productivity in the digital workplace.
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Why Conversational AI Is So Much More Than a Chatbot
The history and use of conversational AI, and the ways conversational AI is being used outside of typical chatbots.
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4 Ways AI Should Be Playing a Role in Your DX Strategy
AI, machine learning, and natural language processing are beginning to play a much larger role in enterprise businesses.
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Microsoft's Interest in Nuance Is More Than Just Cloud
Microsoft has now overcome the final hurdle to its near-$20 billion acquisition of Nuance. Here's why Microsoft wants it.
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How to Introduce AI Into Your Marketing and Customer Experience Practices
Artificial intelligence is fast becoming as fundamental to customer experience as CX has become to the business.
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Why Companies Are Investing in Natural Language Processing
NLP is a hot property in the digital workplace. Here's why organizations are turning to it to make better and faster decisions.
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Amazon Goes All-in on Robotic Fulfillment, Expert.ai Adds New Features & More News
Amazon announces a new robotic fulfillment center. Expert.ai adds new features to its NL API, Outreach launches 3 new products and more news.
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How Well Do You Understand Your Content Processing Pipeline?
A search index is created using a content processing pipeline, but a number of issues can appear along the way.
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Expert.ai Adds New Features to Its Natural Language API
The natural language (NL) API developed by Expert.ai shared new features for its analysis capabilities.
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How To Liberate Marketing From Mundane Tasks With AI
In 2021 brands need to be more adaptive and assemble experiences more quickly to meet digital savvy customer’s evolving needs and expectations.
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Facts vs. Fiction: Artificial Intelligence in Digital Marketing
Imagine if your digital marketing tools had the capacity to predict the future. What would you do with that crystal ball?
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