Articles
Tag: language
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What Do You Need to Build a Voice Assistant?
Voice assistants are complex. However, that doesn’t mean that the process of building one has to be complicated. Here’s what you need to know to get started.
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How to Get the Customer Experience Right in Voice Interactions
In today’s experience economy, it is imperative that we design products with empathy for the end consumer.
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What Makes a Chatbot Tick?
Let’s step behind the curtain of the new tech that’s driving up customer engagement scores. It’s time to discover how chatbots actually work.
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Sentiment Analysis in Marketing: What Are You Waiting For?
Sentiment analysis is showing great benefits for businesses deploying it. So why do so many continue to ignore this tool?
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Nobody Cares About Your Cute Chatbot
Should your chatbot be cute and charming, or should it focus on giving customers what they want, faster?
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Confused by AI Hype and Fear? You’re Not Alone
Understanding the differences between AI, machine learning and natural language processing is the first step toward determining how AI can help your business.
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How Chatbots are Improving Employee Experience
Chatbots aren’t just customer facing. Companies are now using them internally to improve productivity, onboarding, training and more.
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Tips for Handling Vendor Bought Translations
For those with native speakers in their organization it can be tempting to have them go through the vendor bought translations, but experts advise caution.
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Learning From Our Chatbot Implementation Mistakes
Pushy chatbots who keep popping up are counter-effective and could be costing you potential customers.
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Natural Language Processing Is Hitting Its Stride
People have been trying to use computational methods to analyze human language for over 50 years, but it's only recently that NLP has come into its own.
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Natural Language Generation Accelerates Content Marketing, But Keep Your Hands on the Wheel
Natural language generation helps automate high volume content needs. But you have to do your homework first.
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What is Natural Language Generation? And How Can It Facilitate Content Marketing
Natural language generation (NLG) is essentially a computer that can write, be it a press release, a news report or a chatbot script.
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Experience vs. Privacy: Why Are Offline Experiences Creepy Online?
While it’s commonplace to observe customer behavior in branches and in-store, it's a new practice online.
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The Enterprise Chatbot: Your Future Coworker?
How chatbots as co-workers can change the workplace.
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