Articles
Tag: moxie
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5 Foolproof Ways to Create Trust & Keep Customers
In today’s hypercompetitive environment, establishing and keeping the trust of your customers can be a tall order.
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Moxie Drives Engagement at the Digital Storefront
Abandoned shopping carts are ugly things for merchants and brands. The same holds true for would-be buyers, who visit a website, peruse the goods and services and then leave empty-handed. According to Tara Sporrer, vice president of marketing at Moxie Software, more than 97 percent of online shoppers leave
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News Bites: Platforms for Brands, Surveys for Sales, Software for Staff
The latest in customizing, strategizing, chatting and digitizing from Paris on the Yarra, The Eureka State and Jamlando.
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Post-Klout Lithium, New Native Ad Formats, More
What a busy week. There's Lithium's post-Klout products, a new video-oriented social platform, an SDK for adding video ads to apps, six new native ad formats and an update to Sencha's desktop-app-to-tablet-app framework.
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7 Vendors Top the Forrester Wave for Customer Service Solutions
At a time when seven out of 10 online shoppers complain of unsatisfactory experiences, which vendors stand out as offering possible solutions? The authors of the latest Forrester Wave Customer Service Solutions for Enterprise Customers Q2 2014 (registration required) rated customer service vendors against 83 criteria and identified seven
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Make the Customer the Focus of Online Experiences
Nearly seven in 10 customers have had an unsatisfactory e-commerce experience in the past year, according to a new Forrester Wave on customer service solutions. That's a disturbing and eye-opening statistic, noted Kate Leggett, primary author of The Forrester Wave Customer Service Solutions For Enterprise Organizations Q2 2014 (registration required).
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Moxie Updates Chat, Email, Knowledge Spaces
Moxie Software, a provider of customer service software, has updated parts of its Spaces technology. The changes provide customer service agents access to things like instant messaging file uploads, mobile support and even real time language translation.
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Moxie Collaboration Spaces Adds Live Document Editor, iOS App
Moxie Software has upgraded Collaboration Spaces, its social business system, with document editing features and the release of a mobile app for iOS devices.
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Interview: Moxie Software's Megan Murray on Building Customer Communities
Customer communities fill different roles for different companies -- they act as a source of feedback and innovation for businesses; as training centers for onboarding new employees; as a form of customer service, giving customers an outlet to answer their own questions about a service or product.
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Moxie Introduces Collaboration Spaces App, Customer Community
In April, Moxie Software released its Collaboration Spaces technology for free, a social activity and workflow tool that works to connnect employees, customers and partners in one place. This week, they announced a new native app for iPhone and Android devices of its Collaboration Spaces.
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Recession Relief: New Job Openings at Twitter, Tumblr, Gnip, North Plains, Yahoo, Moxie and Squarespace (2-May-13)
Start off the New Year with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here
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Moxie Brings Together Collaboration with Knowledge Management Creating the Social Knowledgebase
If there are two things that fit together like a hand in a glove, it's collaboration and knowledge management. That's why Moxie Software 's new Social Knowledgebase makes perfect sense. A Social Knowledgebase Maybe you have a repository of content you've created to support your clients.
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Moxie Takes on Yammer + Jive with Collaboration Spaces
Social business provider Moxie Software has released its Collaboration Spaces technology, a social activity and workflow tool that will directly compete with Yammer and Jive. Anyone working in the knowledge sector likely knows it's about people, not technology.
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Recession Relief: New Job Openings at Forrester, Laserfiche, Google, Facebook and Marketo (28-Mar-13)
Start off the New Year with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here
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