Articles
In today’s hypercompetitive environment, establishing and keeping the trust of your customers can be a tall order.
Continue reading...
Abandoned shopping carts are ugly things for merchants and brands.
The same holds true for would-be buyers, who visit a website, peruse the goods and services and then leave empty-handed.
According to Tara Sporrer, vice president of marketing at Moxie Software, more than 97 percent of online shoppers leave
Continue reading...
The latest in customizing, strategizing, chatting and digitizing from Paris on the Yarra, The Eureka State and Jamlando.
Continue reading...
What a busy week. There's Lithium's post-Klout products, a new video-oriented social platform, an SDK for adding video ads to apps, six new native ad formats and an update to Sencha's desktop-app-to-tablet-app framework.
Continue reading...
At a time when seven out of 10 online shoppers complain of unsatisfactory experiences, which vendors stand out as offering possible solutions? The authors of the latest Forrester Wave Customer Service Solutions for Enterprise Customers Q2 2014 (registration required) rated customer service vendors against 83 criteria and identified seven
Continue reading...
Nearly seven in 10 customers have had an unsatisfactory e-commerce experience in the past year, according to a new Forrester Wave on customer service solutions. That's a disturbing and eye-opening statistic, noted Kate Leggett, primary author of The Forrester Wave Customer Service Solutions For Enterprise Organizations Q2 2014 (registration required).
Continue reading...
Moxie Software, a provider of customer service software, has updated parts of its Spaces technology. The changes provide customer service agents access to things like instant messaging file uploads, mobile support and even real time language translation.
Continue reading...
Moxie Software has upgraded Collaboration Spaces, its social business system, with document editing features and the release of a mobile app for iOS devices.
Continue reading...
Customer communities fill different roles for different companies -- they act as a source of feedback and innovation for businesses; as training centers for onboarding new employees; as a form of customer service, giving customers an outlet to answer their own questions about a service or product.
Continue reading...
In April, Moxie Software released its Collaboration Spaces technology for free, a social activity and workflow tool that works to connnect employees, customers and partners in one place. This week, they announced a new native app for iPhone and Android devices of its Collaboration Spaces.
Continue reading...
Start off the New Year with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here
Continue reading...
If there are two things that fit together like a hand in a glove, it's collaboration and knowledge management. That's why Moxie Software 's new Social Knowledgebase makes perfect sense. A Social Knowledgebase Maybe you have a repository of content you've created to support your clients.
Continue reading...
Social business provider Moxie Software has released its Collaboration Spaces technology, a social activity and workflow tool that will directly compete with Yammer and Jive. Anyone working in the knowledge sector likely knows it's about people, not technology.
Continue reading...
Start off the New Year with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here
Continue reading...
Displaying 1-14 of 38