Articles
Tag: opinionlab
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Mobile Customer Experience Shifts Enterprise Priorities
According to a recent survey, mobile customer experience is shifting the priorities of e-Business and customer service professionals. Making Mobile CXM a Priority Though hardly representative of the entire industry, OpinionLab and Tealeaf surveyed more than 120 attendees of Forrester’s Customer Experience Forum and found 84% feel that putting a
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Mobile Enterprise: Mobile Choice, Competition, Innovation
This week, the mobile enterprise learns how to enhance the mobile experience for consumers, understands the state of the American mobile marketplace and schedules their time on paper. For companies that are using mobile devices to enhance their shopping experience, OpinionLab, the VOC listening solutions provider, has a few
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Mobile Enterprise: New Releases Bring More Functionality, More Convenience
This week the mobile enterprise benefits from innovation designed to help consumers save time, while improving the way information is gathered by companies. More Mobile Feedback OpinionLab has made it easier for consumers to leave comments from their mobile devices.
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5 Tips to Improve Your Customer's Mobile Experience
This year the customer experience is practically interchangeable with the mobile experience. Thank goodness then that OpinionLab unveiled five tips designed to help companies improve the mobile experience and attract new customers. Listen, Learn & Leverage Because OpinionLab specializes in voice-of-customer (VOC) listening technologies they have the pulse of the
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Do You Listen and Engage With Your Customers? You Should Be
As more and more companies engage their customers across social media platforms, they are realizing that it takes more than a dedicated staff to monitor their online presence. Thanks to Social Media Monitor, an advanced solution released by OpinionLab, companies have a way to capture and analyze consumers’
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Mobile Enterprise: iPhone OS 4 Gets Viable, BlackBerry Goes Social
As more companies capitalize on advancing mobile technology, emergent mobile tech offers both promises and pitfalls. Each week we aim to bring you the top stories affecting mobile in the enterprise. From operating systems to security to mobile collaboration, we’ll be sure to cover it.
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