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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
An orange kitten and a light-colored puppy sleep closely snuggled together on a soft white surface, both with their eyes closed and looking peaceful.
Marketing vs. IT Was Never the Problem — Structure Was
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News
Two Kustomer team members collaborate at a laptop during an event, seated at a booth with a banner reading “Empower CX Teams. Wow Customers. Amplified by AI,” surrounded by branded materials and conference items.
Kustomer Adds Automation, Observability Assistants to CX Platform
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Editorial
A line of light wooden figures stands on each side of a gap, connected by a red wooden bridge with a single red figure in the center, symbolizing a leader closing organizational or communication gaps.
The VoC Confidence Gap Is Here — and Surveys Won’t Save You
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Two bison face each other head-to-head in a display of strength, pressing their foreheads together on a dirt clearing with a wooded background.
Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026
A long, winding rural road stretches through dense green forest toward a tall, rugged mountain covered in lush vegetation under a cloudy sky.
Why 2026 CX Will Look Nothing Like Today
A large, brightly lit red and green Gundam-style robot statue displayed inside a shopping mall or entertainment complex. The life-size mecha figure stands on a platform surrounded by railings, with shops and signage visible in the background.
Cyber Week 2025: The Rise of Agentic Commerce and the Surgical Shopper
Two Gradial team members wearing branded baseball jerseys and caps stand at the company booth at Sitecore Symposium 2025 in Orlando, Florida. One smiles behind the counter while the other holds up a Gradial tote bag. The booth backdrop displays the Gradial logo and the tagline “Remove the friction, launch more campaigns.”
Gradial Raises $35M Series B to Scale Agentic Marketing Automation
A winding gravel path curves through a dense forest filled with bright autumn foliage in shades of orange, gold, and red. Fallen leaves blanket the ground as sunlight filters softly through the trees.
Which AI Path Will You Take as a Marketer?
CMSWireTV graphic titled “Biggest Moments of 2025,” featuring headshots of Season 2 guests: Sarah Kimmel of CMSWire, Daniel Thrall of Intuit, Jeff Harling of Zoom, and Uman Chan of The Vitamin Shoppe. Center panel displays “CMSWireTV: The Digital Experience — Season 2, Episode 11” with a play button.
The Digital Experience Show's Biggest Moments of 2025
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Articles Tagged "Plugins"

News Analysis
Article
Analytics
Microsoft's Integration of Python in Excel Revolutionizes Data Analytics
Feature
Article
Customer Experience
4 ChatGPT Plugins Marketers Rave About
Feature
Article
Customer Experience
Movable Type Releases 39 Plug Ins, Includes Social, Analytic, Editing Enhancements
Feature
Article
Customer Experience
Enliken Helps You Control Your Privacy, Tells You Who is Selling Your Data to Advertisers
Feature
Article
Web CMS
What the WordPress Community Wants, Likes
Feature
Article
Customer Experience
A People-Polling Platform Shares the Love, Rediscovers Content
Feature
Article
Web CMS
Soapbox Simple Web CMS Offers Unlimited Pages, Users and Storage
Feature
Article
Web CMS
Top 5 SEO Tools for WordPress, According to WordPress
Feature
Article
Enterprise 2.0
eTouch Updates Enterprise Wiki, Adds Custom Dashboards
Feature
Article
Web CMS
dotCMS Gets Groovy - and Ruby, Python, PHP and JavaScript
Feature
Article
Mobile
Latest WordPress Mobile Adds Palm Pre Support
Feature
Article
Web CMS
WordPress Speaks Your Language and Translates, Too
Feature
Article
Web CMS
WordPress Can Be a Multilingual CMS, Meet WPML
Feature
Article
Web CMS
dotCMS 1.7 Puts a Dot on Plugin Architecture
Feature
Article
Document Management
Callas Software to Release pdfToolbox Server 4
Feature
Article
Enterprise 2.0
Mozilla Labs Releases Ubquity Mashup Solution
Feature
Article
Web CMS
Kaltura Plugin Adds Interactive Video to WordPress
Feature
Article
Open Source CMS
4 More Superfly WordPress Plugins
Feature
Article
Web CMS
7 Superfly Plugins for Wordpress
Feature
Article
Web CMS
Silverstripe Joins, and Renames, the Plugin Game
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
The Psychological Shortcut That Makes Email Marketing Work Better6 Marketing Technology Trends to Watch in 2026The Digital Experience Show's Biggest Moments of 2025Your Customers Aren’t Quiet—They’ve Given Up on Your SurveysWhy as a VP of Marketing I'm All in on Artificial IntelligenceAgile vs DevOps: What's the Difference?
Editorial Channels
AI in Customer ExperienceCustomer Data ManagementCustomer Experience PracticesContact CentersDigital Experience LeadershipDigital Experience StacksEcommerceHyper-PersonalizationMarketing AutomationVoice of the Customer
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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Contact|
Sitemap|
Advertising