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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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What Saves Money on Every Interaction but Costs You the Customer?
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Editorial
Hand holding a small black umbrella over a white piggy bank on a wooden surface, symbolizing financial protection, budget preservation, risk management and safeguarding investments during uncertain economic conditions.
How CMOs Can Defend Marketing Budgets in the AI Era
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Editorial
AI-generated conceptual illustration showing large stone letters "CX" being smashed by a wrecking ball. Surrounding the shattered letters are broken symbols commonly associated with customer experience programs, including an NPS gauge, charts, targets, scorecards and business metrics. Debris flies through the air as the scene symbolizes a challenge to conventional CX thinking, measurement practices and leadership assumptions.
We're Getting CX All Wrong. Even the Name Doesn't Fit.
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Two plush teddy bears sit side by side on a forest path covered with autumn leaves, embracing each other while facing away from the camera. Warm fall colors, soft lighting and a blurred woodland background create a cozy, affectionate scene that conveys comfort, companionship and emotional connection.
The Best CX Teams Don’t Just Practice Empathy. They Build Organizations With Soul.
Close-up photograph of a worker wearing protective gloves carefully placing a concrete paver onto a prepared sand base. The image emphasizes the foundation layer beneath the paving stones, illustrating the importance of proper groundwork and structural support before installation.
Why Agentic AI Fails Without an AI-Ready Data Foundation
Sprinklr President and CEO Rory Read stands on a darkened stage, gesturing with both hands open toward an audience whose silhouettes are visible in the foreground, as a large projection screen behind him displays the "Accelerate SKO FY27" branding in bold white and multicolor text.
Sprinklr Acquires ViralMoment to Close the Video Listening Gap
Spirit Airlines Airbus A320 aircraft descending for arrival at Harry Reid International Airport in Las Vegas on Nov. 23, 2024, flying beneath dark storm clouds with landing gear extended. The bright yellow aircraft contrasts sharply against the turbulent gray sky, visually reinforcing themes of operational pressure and instability associated with the airline’s customer experience challenges.
Why Spirit Airlines Lost Customer Trust Long Before It Collapsed
College graduate in cap and gown standing on a city street holding a cardboard sign reading “NOW WHAT?” with a frustrated, uncertain expression.
AI Has a Public Relations Emergency — and It's Getting Worse
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Capacity Adds Natural-Language Analytics to CX Platform
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Articles Tagged "Silverstripe"(Page 3)

Feature
Article
Web CMS
Alert: What's Coming for Open Source CMS in September 2009
Feature
Article
Web CMS
OSS CMS Vendor SilverStripe on Growth Path
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Article
Web CMS
Alert: What's Coming for Open Source CMS in August 2009
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Article
Web CMS
Alert: What's Coming for Open Source CMS in July 2009
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Article
Web CMS
Alert: What's Coming for Open Source CMS in June 2009
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Article
Web Development
MS Web Platform Installer Hits 1.5 Million Product Downloads
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Article
Web CMS
J. Boye: eZ Wins the 2009 Web Idol Award
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Article
Web CMS
SilverStripe CMS Goes (more) International, Launches Partner Network
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Open Source CMS
SilverStripe CMS Accepted as Official Mollom Partner
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Article
Web Development
Web Platform Installer Offers New Web Content Management Systems
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Article
Web CMS
450 Pages of German Love for SilverStripe Web CMS
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Article
Web CMS
SilverStripe CMS 2.3.0 Promises to be Faster, More Secure
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Article
Web CMS
SilverStripe Moves Ahead With Version 2.3
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Article
Web CMS
SilverStripe CMS Urges Users to Upgrade to 2.2.3
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Article
Web CMS
SilverStripe Recruiting Cunning Linguists
Feature
Article
Open Source CMS
SilverStripe Welcomes New CEO to Open Source Fold
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Article
Open Source CMS
SilverStripe 2.1.0 Souped Up for Spit-Fire Comment Modders and Widget-Wielders
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Article
Web CMS
Silverstripe Joins, and Renames, the Plugin Game
Feature
Article
Web CMS
Silverstripe: Simple Content Management for Mum
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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