Articles
Tag: tealeaf
-
IBM Aims to Ease Mobile Enterprise Management
First, workers brought their own devices to work and demanded network access. Then mobile workers wanted remote access to business apps across all brands of tablets and phones. And all the while concerns about budgets, security and administration grew nearly as fast as the number of users. It's not over.
Continue reading...
-
IBM: We Have Better CX Analytics than Google or Adobe
For some reason, steroids has crept into our reporting lately. Maybe that's why IBM’s Tealeaf cxLifecycle analytics reminds us of analytics on steroids. IBM seems to be bill it that way, anyway. Traditional web analytics? Just static numbers, they told us.
Continue reading...
-
Econsultancy Report: How to Optimize for Mobile Customer Experience
What do mobile consumers want? The not-so-basic answer to that basic question is the subject of a new report from digital marketing/ecommerce publisher/event producer Econsultancy. The report, “Mobile Experience Trends Briefing,” is subtitled “Key takeaways from Digital Cream London, 2013” and was conducted in association with IBM
Continue reading...
-
IBM Heats Up Smarter Commerce with Tealeaf Purchase
In an effort to expand its Smarter Commerce customer experience initiative, IBM is purchasing Tealeaf Technology Inc., a specialty provider of customer experience analytics software. Tealeaf’s software suite is designed to analyze online and mobile consumer interactions to detect patterns and issues.
Continue reading...
-
Tealeaf CX Mobile Brings Customer Experience, Usability to Mobile
In July 2011, Tealeaf reported that after surveying more than 120 attendees of Forrester’s Customer Experience Forum, 84% felt that putting a mobile customer experience strategy in place is just as or more important than customer experience for fixed websites.
Continue reading...
-
Mobile Customer Experience Shifts Enterprise Priorities
According to a recent survey, mobile customer experience is shifting the priorities of e-Business and customer service professionals. Making Mobile CXM a Priority Though hardly representative of the entire industry, OpinionLab and Tealeaf surveyed more than 120 attendees of Forrester’s Customer Experience Forum and found 84% feel that putting a
Continue reading...