Articles
Tag: text analytics
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Why Enterprise AI Needs Human Intervention
In the wake of the Pegasus Spyware controversy there were calls from many quarters for deeper control of AI by humans. Is it necessary?
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2016 Contributors of the Year: Martin White
In 1970, Martin White switched focuses from his chemistry background to information science — and he hasn't looked back since.
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Text Mining: An Opportunity Ripe for Enterprise Search Vendors
Text analytics and text mining have until recently remained on the periphery of my interest in enterprise search.
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What Analytics Vendors Can Tell You About the US Presidential Election
The Data Knows the Story
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The Search Landscape Surveyed
Large-Scale Surveys Both AIIM and Findwise have published large-scale (in terms of the number of questions asked) surveys of search adoption and implementation in the last few months. The AIIM survey is geographically biased towards North America and has a particular focus on the role of Enterprise Content Management applications
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Sifting Through Text to Find What Customers Want
Can text analytics find stale buns? Apparently so, according to customer experience vendor InMoment. For an unnamed national restaurant chain, the Salt Lake City-based company analyzed unstructured text feedback from customers and surfaced frequent reports of stale buns in some locations.
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The Dollars and Sense of Sentiment
You don’t have to be an expert to understand that what people feel is as important as what they think — and more important than what they say they think.
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What Do You Know About the $1B Global Text Analytics Market?
Text analytics involves extracting business value from written words – from texts, tweets and blogs to things like customer contact center notes and corporate document archives.
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Temis Acquires i3 Analytics to Boost Text + Data Mining
Text analytics provider Temis has announced its acquisition of i3 Analytics, a medical data visualization specialist, for an undisclosed amount, in a move that buttresses Temis' position in the life sciences sector.
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Crowdsourcing the Voice of the Customer Through Feedback Management
Your customers are talking about you. Are you listening? While more and more companies are embracing the voice of their customer, what the customers says isn’t always true or accurate.
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Clarabridge and the Intelligent Customer Experience
After we made mention of Clarabridge during our examination of text analytics and the customer experience, we decided to take a closer look at how they provide Customer Experience Management through intelligent sentiment and text analytics.
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SDL Turns Multilingual Big Data into Big Text: Integrates Machine Translation with Text Analytics
Huge data flows can yield virtual gold mines of insights, predictions and other analysis, but what happens when the text-based data is in multiple languages? To address Big Data’s Big Language problem, customer engagement provider SDL has announced that its cloud-based BeGlobal machine translation (MT) solution can now integrate with
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Text Analytics: What are They, Why are They Important to CXM?
It's impressive that the internet can generate so much qualitative data through ordinary online conversations. Your Facebook page asks “how are you feeling?” LinkedIn asks for testimonials rather than rankings to endorse colleagues. We use comments as a way to evaluate the success of our blog posts.
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Smart Content Reviewed: Text Analytics & Semantic Content Enrichment
Spurred on by an online debate about the distinction between text analytics and semantic content enrichment, I turn in this article to the pressing question: "What does semantic content enrichment mean?" As IBM's Marie Wallace remarked, it’s great to see the term semantic content enrichment generating discussion although, she
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