Articles
Tag: text analytics
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2016 Contributors of the Year: Martin White
In 1970, Martin White switched focuses from his chemistry background to information science — and he hasn't looked back since. White has consulted businesses for almost four decades, focussing s
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Text Mining: An Opportunity Ripe for Enterprise Search Vendors
Text analytics and text mining have until recently remained on the periphery of my interest in enterprise search. But my consulting work called on me to become instantly familiar with text
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What Analytics Vendors Can Tell You About the US Presidential Election
The Data Knows the Story
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The Search Landscape Surveyed
Large-Scale SurveysBoth AIIM and Findwise have published large-scale (in terms of the number of questions asked) surveys of search adoption and implementation in the last few months. The AIIM survey i
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Sifting Through Text to Find What Customers Want
Can text analytics find stale buns?Apparently so, according to customer experience vendor InMoment. For an unnamed national restaurant chain, the Salt Lake City-based company analyzed unstructure
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The Dollars and Sense of Sentiment
You don’t have to be an expert to understand that what people feel is as important as what they think — and more important than what they say they think. The reality is that emotions, opin
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What Do You Know About the $1B Global Text Analytics Market?
Text analytics involves extracting business value from written words – from texts, tweets and blogs to things like customer contact center notes and corporate document archives.The Value of Word
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Temis Acquires i3 Analytics to Boost Text + Data Mining
Text analytics provider Temis has announced its acquisition of i3 Analytics, a medical data visualization specialist, for an undisclosed amount, in a move that buttresses Temis' position in the life s
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Crowdsourcing the Voice of the Customer Through Feedback Management
Your customers are talking about you. Are you listening? While more and more companies are embracing the voice of their customer, what the customers says isn’t always true or accurate. How can o
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Clarabridge and the Intelligent Customer Experience
After we made mention of Clarabridge during our examination of text analytics and the customer experience, we decided to take a closer look at how they provide Customer Experience Management through i
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SDL Turns Multilingual Big Data into Big Text: Integrates Machine Translation with Text Analytics
Huge data flows can yield virtual gold mines of insights, predictions and other analysis, but what happens when the text-based data is in multiple languages? To address Big Data’s Big Language p
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Text Analytics: What are They, Why are They Important to CXM?
It's impressive that the internet can generate so much qualitative data through ordinary online conversations. Your Facebook page asks “how are you feeling?” LinkedIn asks for testimonials
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Smart Content Reviewed: Text Analytics & Semantic Content Enrichment
Spurred on by an online debate about the distinction between text analytics and semantic content enrichment, I turn in this article to the pressing question: "What does semantic content enri
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kCura Tackles the Challenge of Big Data
For the last few months, we’ve been talking about big data. From social media to customer experience to cloud storage, the enterprise is struggling to manage and leverage copious amounts of data
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