Articles
Tag: text mining
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4 Tips to Effectively Navigate Seismic Shifts in Customer Service Channels
What are some ways for service organizations to improve/reduce/relieve their overburdened service channels today?
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What Happens When Text Mining and Search Converge? Document Analytics
The worlds of search and text mining are moving closer together and creating a new market sector as a result. And law offices — among other sectors — are reaping the benefits.
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Text Mining: An Opportunity Ripe for Enterprise Search Vendors
Text analytics and text mining have until recently remained on the periphery of my interest in enterprise search.
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The Dollars and Sense of Sentiment
You don’t have to be an expert to understand that what people feel is as important as what they think — and more important than what they say they think.
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What Do You Know About the $1B Global Text Analytics Market?
Text analytics involves extracting business value from written words – from texts, tweets and blogs to things like customer contact center notes and corporate document archives.
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Equivio, Clearwell Add Predictive Coding for e-Discovery #ltny
There’s no doubt that predictive coding is the next big thing in e-Discovery.
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Attensity Digs into Facebook Analytics on Posts, Surveys, Comments
Looks like Attensity is getting with the social times. The company announced the addition of a Facebook module to its analytics and engagement application, enabling business users to extract business insights from the network's comments, posts and surveys. Attensity Analyze 6.0 The module is packed into Attensity Analyze 6.0,
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San Francisco's Sentiment Analysis Symposium Spotlights Industry Visionaries
Attention all marketers, market researchers, analysts, and the like! If you're in the mood to learn and schmooze in San Francisco's autumnal sunshine, this year's Sentiment Analysis Symposium -- taking place in early November -- features in-depth discussions on sentiment analysis of enterprise, online, and social content.
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Google Analytics Now Tracks Social Engagement
Turns out the Google+ reveal wasn't the only thing up the Internet giant's social sleeve this week. Google Analytics and Google Webmaster Tools now provide tools for tracking the impact of tweets, likes, +1s and more on your website’s traffic. Head on over to Google Webmaster Tools and you'll find
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Kwaga's WriteThat.Name Auto Updates Gmail Contacts
Kwaga's (news, site) newest feature for Gmail identifies changes in the signatures of incoming emails and automatically updates a user's Gmail address book. WriteThat.Name WriteThat.Name aims to keep Gmail users from ever missing another change in their contacts' phone numbers and addresses.
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Cisco's SocialMiner Integrates Social Media with CRM
Cisco (news, site) is branching out in the Social CRM direction with SocialMiner 8.5, a revamped social media monitoring tool that listens to and delivers communications from across the Web (Twitter, Facebook, etc.) directly to customer-service agents. How Does it Work? No doubt with the magic of Lexalytics backing it, Cisco's
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Swimming Through Sentiment Analysis with Lexalytics
Everyone has the right to their own opinion, but add the web in the mix and it's not uncommon for companies to find themselves buried under a hill of negative sentiment. Enter Lexalytics (news, site), a company that helps keep track of what's being said and how
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Open Text Uses Nstein Technology to Cook Up Semantic Navigation
Open Text (news,site) is putting one of their recent acquisitions -- Nstein -- to a good use. Like many others in the Enterprise CMS field, Open Text is after web engagement with better search experience and a chance at a more intelligent navigation.
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Open Text Upgrades DAM Product with New UI, BPM Features
Open Text (news, site) launched Open Text Media Management 7, the next version of its Artesia-acquisition-based Digital Asset Management (DAM ) product. Among new features -- redesigned user interface, business process management automation; as well as integration with ECM, WCM and mobile devices.
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