Articles
Tag: voice of the customer
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Voice of the Customer Strategies: Effectively Turning Feedback Into Action
Translating customer feedback into actions that improve CX requires a structured approach to gathering and processing customer feedback.
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Can VoC Data Easily Integrate With Customer Data Platforms?
How can you make data from voice of the customer programs and customer data platforms work together?
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How Thoughtful Surveys Generate Valuable Customer Feedback
Poorly-designed surveys waste everyone’s time. Here are some common survey problems and ways to get the most out of your next.
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8 CMOs Discuss What Voice of the Customer Means to Them
We caught up with a number of CMOs to discuss what voice of the customer means to them.
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Drawing a Line Between VoC, Customer Experience and Customer Analytics
The line between VoC, customer experience and customer insights or analytics seems to be blurring: and that weakens the efficacy of all three.
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Survey Says ... They’re Annoying! Time for a Better Approach
Surveys and other customer experience outreach efforts should bring about better experiences for customers, not annoy or alienate them.
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Why Mid-Market Companies Don't Use Chatbots
A recent study shows that mid-market companies are choosing to forgo the opportunities and benefits linked to customer-facing and employee-facing chatbots.
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Not Another @#$&! Survey ...
We have reached a point of survey fatigue.
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As AI Reaches the Mainstream, Self-Driving Cars Remind Us We've Still Got a Ways to Go
While not exactly a technology skeptic, let's just say I approach any promises of big change with a big grain of salt.
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4 Tips to Get More From Voice of the Customer Programs in 2019
Monitoring the voice of the customer is one thing, but how can brands take their voice of the customer campaigns to the next level in 2019?
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6 Things to Know About SAP's $8 Billion Qualtrics Acquisition
Experts share takeaways from the SAP-Qualtrics $8 billion acquisition.
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How AI Is Impacting the Voice of the Customer Landscape
Simpler Media Group CEO, Brice Dunwoodie delves into the impact AI is having on voice of the customer programs and where this fledgling technology is heading.
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5 Tech Giants Taking The Voice of the Customer Seriously
If you aren't incorporating voice of the customer feedback, you're missing a competitive edge. Here are 5 examples of how tech giants are getting VOC done.
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8 Enterprise Voice of the Customer (VoC) Tools You Should Know About
Collecting voice of the customer data effectively is hard. Processing and acting upon even harder. These VOC tools can help simplify the process.
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