The Wire (Page 156)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
Spinnr and Vengo AI Raise $800,000 to Revolutionize Brand-Audience Connections Through Cutting-Edge AI
Feb 29, 2024
Spinnr & Vengo AI secure $800K, pioneering AI to deepen brand-customer ties, revolutionizing marketing with personalized engagement. PHILADELPHIA, PA, UNITED STATES, February 29, 2024 / EINPresswire.com / -- In an era where digital engagement dictates market success, Spinnr and Vengo AI, have secured a significant $800,000 in funding to redefine how brands connect with their audiences using artificial intelligence.
Press Release
Customer Experience
8x8 Launches 8x8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization
Feb 29, 2024
8x8 Engage ™ Empowers Customer-facing Employees Outside the Contact Center that Require Enhanced Customer Engagement Capabilities CAMPBELL, Calif.--(BUSINESS WIRE)--Feb. 29, 2024-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Engage, an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success. Intentionally engineered to address the distinct needs of customer-facing employees outside of the contact center, 8x8 Engage bridges an organization’s CX journey gaps and empowers this underserved user base with the right-fit tools and capabilities for delivering consistent, successful outcomes.
Press Release
Customer Experience
Eddy Andrews Digital Agency Unveils New Website to Revolutionize Digital Marketing Services
Feb 29, 2024
BRISBANE, QUEENSLAND, AUSTRALIA, March 1, 2024 / EINPresswire.com / -- Eddy Andrews Digital Agency, a trailblazer in the digital marketing landscape, is thrilled to announce the launch of its newly redesigned website. This significant digital milestone is set to enhance the online experience for clients and partners, showcasing the agency's full spectrum of innovative digital marketing solutions.
Press Release
Digital Marketing
TapClicks Announces TapGoals, the Goals Pacing Product for Marketers Worldwide
Feb 29, 2024
SAN JOSE, CA, UNITED STATES, February 29, 2024 / EINPresswire.com / -- TapClicks, the leading provider of Smart Marketing solutions, including automated data warehousing, reporting intelligence and marketing workflow management for media companies, digital marketing agencies and brands, today announced the launch of TapGoals. TapGoals is designed to help marketers track campaign performance and provide valuable pacing insights into goals that they set.
Press Release
Customer Experience
AdRem Systems Corporation Strengthens Its Compliance and Cybersecurity Portfolio with Acquisition of Sherpa
Feb 29, 2024
AdRem Systems Corporation acquires Sherpa assets to bolster Cybersecurity & Compliance offerings, marking a strategic move in the digital security landscape. RESTON, VIRGINIA, UNITED STATES, February 29, 2024 / EINPresswire.com / -- AdRem Systems Corporation, a leading provider of cybersecurity and managed IT services, today announced its strategic acquisition of assets from Sherpa, a premier compliance consulting firm.
Press Release
Customer Experience
Kiteworks and Climb Channel Solutions Strengthen Partnership to Boost Sensitive Content Communications in the UK
Feb 29, 2024
Solution helps UK businesses meet local data security and compliance requirements to reduce risks LONDON, ENGLAND, February 29, 2024 / EINPresswire.com / -- Kiteworks, which delivers data privacy and compliance for sensitive content communications through its Private Content Network (PCN), and Climb Channel Solutions, an international specialty technology distributor and wholly-owned subsidiary of Climb Global Solutions, Inc. (NASDAQ: CLMB), announced today a further strengthening of their strategic partnership. The agreement will enable UK-based organisations to better meet increasingly stringent data security and compliance requirements.
Press Release
Customer Experience
Jadu Appoints Paul Greenhead as New Chief Operating Officer to Spearhead Business Transformation and Growth
Feb 28, 2024
February 28, 2024 -- Jadu, a pioneer in accessible CRM, digital experience platforms and self-service web technology for the public sector, announces the appointment of Paul Greenhead as its new Chief Operational Officer. From March 2024, Paul, a distinguished leader in digital strategy and service redesign, joins Jadu from Methods Business and Digital Technology where he established a substantial local government consulting practice, utilising the Jadu Digital Platform to drive significant digital transformation initiatives.
Press Release
Customer Experience
ACF Technologies Launches WhatsApp Integration for Appointment Scheduling and Virtual Queuing
Feb 28, 2024
ASHEVILLE, N.C.--(BUSINESS WIRE)-- ACF Technologies, a global leader in appointment scheduling, queue management and event booking solutions, has expanded their offering with a WhatsApp integration. This new solution empowers organizations to offer appointment scheduling and virtual queuing within the communication tool.
Press Release
Digital Experience
Gradial Raises $5.4 million Seed Financing for Generative AI Solution for Content Management and Marketing Operations
Feb 28, 2024
SEATTLE--(BUSINESS WIRE)--Gradial today announced $5.4 million seed funding led by Madrona with participation from General Advance, Outsiders Fund, and Space Capital. Gradial is building AI solutions to help marketing teams deliver better digital experiences and enable more time and resources for creative strategy.
Press Release
Customer Experience
JBH Works Rebrands to Convey Five, Pioneering the Future of Cloud-Based Call Center Solutions
Feb 28, 2024
JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. LEWISVILLE, TX, UNITED STATES, February 27, 2024 / EINPresswire.com / -- JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on cutting-edge technology and cloud-based services.