The Wire (Page 160)

Advanced GenAI solutions from Authenticx give healthcare organizations a secure, reliable platform to analyze findings hidden in customer interactions INDIANAPOLIS, Feb. 20, 2024 /PRNewswire/ -- Authenticx, the new standard in healthcare for listening at scale, has introduced a new generative AI solution, expanding the capacity for healthcare organizations to use recorded customer conversations as a key source of business insight. The generative AI solution adds to an already well-established AI platform that uses deep learning to structure, tag, and aggregate trends that surface customer friction and disruptive business processes.

Redial BPO and Loris.ai partnership enables customer service agents to deliver high-quality customer experiences using AI and automation. YORK, NY, USA, February 20, 2024 / EINPresswire.com / -- Redial, a multinational company focused on providing outsourced service operations and solutions for leading brands, announced they have entered into a partnership with Loris to provide customer service quality and customer intelligence analytics solutions to its customer base.

BAAR, SWITZERLAND, February 20, 2024 / EINPresswire.com / -- - GMS presents a diversified business strategy to shift from legacy messaging provider to AI communications solutions partner, driven by customer engagement and exceptional customer experiences. To align with this strategy, GMS is rebranding to introduce a more consumer friendly and tech style.

DUBLIN--(BUSINESS WIRE)--In response to continued demand for better consumer engagement tools for the digital channel, Pulsate, provider of mobile-first engagement solutions that deepen digital banking relationships and cut through noise in consumers’ moments of need, today announced it has raised $7.75 million in Series A funding, led by TruStage Ventures and Curql Collective. The majority of consumers have followed the shift from traditional branch to mobile banking with only 10% of still preferring to regularly bank in-person.

Following ActiveCampaign's acquisition of Onesend, an integrated platform is now available to give franchise and multi-location businesses total control of their marketing CHICAGO, Feb. 16, 2024 /PRNewswire/ -- ActiveCampaign, the must-have platform for intelligent marketing automation, is launching ActiveCampaign HQ tomorrow at the International Franchise Association's annual convention in Phoenix. ActiveCampaign HQ is a platform specifically designed for franchise and multi-location businesses, addressing the challenges they face when rolling out marketing at scale, such as sharing consistent messaging and branding across their locations, while also giving these locations the flexibility to personalize their content and images.

Circle Turbomart, a leading quick commerce player announces strategic collaboration with Unifonic, a pioneer in cloud communication solutions. KUWAIT CITY, KUWAIT, February 16, 2024 / EINPresswire.com / -- Circle Turbomart, a leading player in the quick commerce industry, is thrilled to announce a strategic collaboration with Unifonic, a pioneer in cloud communication solutions.

LOS ANGELES, CALIFORNIA, UNITED STATES, February 15, 2024 / EINPresswire.com / -- WhoisXML API is thrilled to introduce a new version of Website Categorization API and Website Categorization Database. The product line now offers an enhanced website categorization model with additional context and is powered by advanced artificial intelligence (AI) algorithms, offering overall better stability and accuracy.

CHARLOTTE, N.C., Feb. 14, 2024 /PRNewswire/ -- OneCloud®, a leading provider of cloud-based solutions, is enhancing the services they provide with OneCloud CX™, an innovative, AI-driven, comprehensive Customer Experience Platform designed to revolutionize how businesses interact with their customers. In today's fast-paced digital landscape, delivering exceptional customer experiences is paramount to the success of any organization.

Through cutting-edge technology, creativity, and innovation, Globant reinvents how brands engage with their customers through memorable and fulfilling experiences SAN FRANCISCO, Feb. 14, 2024 /PRNewswire/ -- Globant (NYSE: GLOB), a digitally native company focused on reinventing businesses through innovative technology solutions, announced today the launch of its Connected Experiences Studio. This dedicated Studio consolidates over two decades of harnessing the transformative power of technology to get invaluable insights into customer behavior, empowering businesses to make informed decisions that fuel growth while delivering memorable experiences to their customers.

SAN FRANCISCO--( BUSINESS WIRE)-- “We are thrilled to mark the launch of our AI Fund with our investment in Rasa” Rasa, a leading generative conversational AI platform today announced the completion of its $30 million Series C funding round, co-led by StepStone Group and PayPal Ventures, with participation from Andreessen Horowitz (a16z), Accel, and Basis Set Ventures. “This investment accelerates our lead in the market, and fuels our drive to redefine what is possible for businesses using generative AI-powered chat and voice platforms at scale,” said Melissa Gordon, Rasa CEO. “With our technology, we’re well-positioned to transform how businesses interact with their customers, making every conversation impactful and personal. We will use the funding to advance our technological leadership and strengthen our market presence.” Dr.