The Wire (Page 164)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
Imprompt Unveils Agent Mesh and Chat-to-Everything Solutions
Feb 07, 2024
Imprompt emerges from stealth - focusing on chat-to-everything and AI agent infrastructure for ISV's and the enterprise. LOS GATOS, CA, UNITED STATES, February 7, 2024 / EINPresswire.com / -- Imprompt, a pioneering software company, today unveiled its groundbreaking Agent Mesh and chat-to-everything solution, ushering in a new era of seamless interaction between businesses and their software applications.
Press Release
Customer Experience
Medallia Launches 4 Breakthrough AI Innovations
Feb 07, 2024
Powered by generative AI and guided by Medallia’s AI Moderation Council, new features change the game for delivering personalized, connected experiences at scale PLEASANTON, Calif.--(BUSINESS WIRE)-- Medallia, Inc., the global leader in customer and employee experience, today announced at its Experience ‘24 conference four ground-breaking artificial intelligence (AI) innovations that will fundamentally change how organizations can personalize customer and employee experiences. Ask Athena, Intelligent Summaries, Smart Response, and Themes will further enable leading brands to democratize insights, activate employees, and individualize experiences using cost-effective, responsible, and scalable AI and intelligent automation.
Press Release
Customer Experience
Journey Joins Cisco SolutionsPlus To Transform Identity and Transaction Security with Webex Contact Center by Cisco
Feb 07, 2024
Journey's identity solutions streamline customer experience & enhance security for customer interactions, now available in Cisco's elite SolutionsPlus program. DENVER, COLORADO, UNITED STATES, February 7, 2024 / EINPresswire.com / -- Journey.ai, Inc (DBA: Journey), a cybersecurity software business that transforms security and customer experience in the contact center, announced its induction into Cisco’s SolutionsPlus program today.
Press Release
Digital Marketing
Agital Acquires Go Fish Digital, Harnessing Visionary AI Technologies & Award-Winning SEO Expertise
Feb 06, 2024
Agital and Go Fish Digital team up to bring clients a more comprehensive suite of marketing services, maximizing digital growth potential. Burlington, February 6, 2024 – Agital, the agency delivering measurable business results to marketers and business leaders, announced today the acquisition of Go Fish Digital, a full-service digital marketing agency specializing in search engine optimization (SEO) and a pioneer in leveraging AI and LLMs to revolutionize consulting services.
Press Release
Customer Experience
Cisco AI Assistant for Webex – Tomorrow’s Innovations, Available Today
Feb 06, 2024
2023 was the year that promised remarkable outcomes from generative AI. What was once associated with science fiction suddenly became accessible to anyone with an internet connection.
Press Release
Customer Experience
CrafterCMS Launches Generative AI Plugin for Next-Generation Web Content Creation
Feb 06, 2024
New plugin utilizes ChatGPT from OpenAI to accelerate the content creation process for CrafterCMS users. MCLEAN, VA, USA, February 6, 2024 / EINPresswire.com / -- CrafterCMS, a leading provider of open-source, composable content management solutions, is thrilled to announce the launch of its new ChatGPT plugin, now available in the CrafterCMS Marketplace.
Press Release
Customer Experience
Verizon Invests in Customer Experience; Names First-Ever Chief Experience Officer
Feb 06, 2024
Also taps former Walmart executive Dory Butler to lead work across consumer channels February 05, 2024 09:30 ET | Source: Verizon Sourcing LLC NEW YORK, Feb. 05, 2024 (GLOBE NEWSWIRE) -- Verizon is investing more in customer experience with the creation of an organization dedicated solely to creating the best experiences for customers and employees. Under Verizon Consumer CEO Sowmyanarayan Sampath, Brian Higgins has been appointed as the company’s first-ever Chief Customer Experience Officer for the consumer group.
Press Release
Ecommerce
Saleor Secures $8 Million to Revolutionize Composable Commerce
Feb 06, 2024
Saleor Commerce, a leading entity in the composable commerce space, has finalized an $8 million seed extension funding round. This round was spearheaded by Target Global, known for their investments in Revolut and Auto1, along with the e-commerce behemoth Zalando.
Press Release
Customer Experience
Viant Bolsters Data Platform with AI
Feb 06, 2024
ESB Advertising Among Agencies Already Driving Results IRVINE, Calif.--(BUSINESS WIRE)-- Viant Technology Inc. (NASDAQ: DSP), the leading people-based advertising technology company, today announced it has bolstered its Viant Data Platform with new AI-based tools and services, enabling privacy-centric and reliable signals for advertisers to leverage in partnership with publishers. The advertising industry is at an inflection point, where digital identifiers continue to diminish making audience targeting and measurement increasingly more difficult.
Press Release
Digital Marketing
Datadog Welcomes Sara Varni as New Chief Marketing Officer
Feb 05, 2024
NEW YORK, Feb. 5, 2024 /PRNewswire/ -- Datadog, Inc. (NASDAQ: DDOG), the monitoring and security platform for cloud applications, today announced that Sara Varni is joining as Chief Marketing Officer (CMO), effective immediately. Varni brings more than 15 years of marketing experience centered around enterprise software products—including leadership positions at Attentive, Twilio and Salesforce—to her role at Datadog. "Sara has a wealth of experience in building and maintaining high-performing teams that market to developers and executive-level personas alike.