Press Release
Customer Experience
Solera, Covideo Join Forces to Enhance Technology Integration for DealerSocket CRM, Offering Improved Native Functionality
Feb 01, 2024
Partnership empowers dealerships to capture top-line results across their organizations INDIANAPOLIS, Feb. 1, 2024 /PRNewswire/ -- Today, Covideo, an Indianapolis-based video messaging software company, and Solera, the global leader in vehicle lifecycle management, announced an exciting partnership to seamlessly integrate the two products within Solera's CRM platform, DealerSocket. This will offer its customers access to Covideo's state-of-the-art video outreach capabilities, conveniently integrated into email and messaging workflows.
Press Release
Digital Marketing
TheeDigital Announces Launch of New Blog Covering SEO, Digital Marketing, Web Design, and Website Development Insights
Feb 01, 2024
Raleigh, North Carolina – TheeDigital, a web design and digital marketing company that provides strategies tailored to a business’s specific needs, audience, and brand to help them get the customers they want, is excited to announce the launch of its new blog that will cover search engine optimization (SEO), Digital Marketing, Web Design, and Website Development tips, tricks, as well as the latest industry insights. Created to offer businesses an opportunity to access in-depth and easy-to-understand specialist advice from its experienced, expert team, TheeDigital’s new blog will cover the key areas needed for brands to achieve real results online, such as SEO, digital marketing, web design, and website development.
Press Release
Contact Center
Bright Pattern Announces a New Official Contact Center Software Partner in EMEA, Grupês
Feb 01, 2024
Bright Pattern has the pleasure of announcing a new partner, a Portuguese contact center software solutions provider: Grupês. At Grupês, their goal is to provide the most robust and helpful industry solutions for businesses and financial market rooms.
Press Release
Customer Experience
Genpact Teams With Advantage Solutions, Leveraging AI to Transform Consumer Goods Operations at Scale
Jan 31, 2024
Genpact's data, technology, and AI prowess combined with Advantage Solutions' consumer goods industry expertise to drive scalable innovation and enhanced experiences Innovative go-to-market model creates a new enterprise-wide technology platform with Salesforce NEW YORK, Jan. 31, 2024 /PRNewswire/ -- Genpac t (NYSE: G), a global professional services firm focused on delivering outcomes that transform businesses, announced a new multi-year engagement with Advantage Solutions (NASDAQ: ADV), a leading provider of sales and marketing services to consumer goods manufacturers and retailers. Combining Genpact's domain, process, and technology expertise, with Advantage Solutions' extensive industry experience, and leading technology platforms like Salesforce, provides solutions to foster competitive advantages and growth for global consumer goods companies.
Press Release
Customer Experience
Pudu Robotics Launches KettyBot Pro For Personalized Customer Experience
Jan 31, 2024
Global robotics leader upgrades delivery and reception robot with immersive advertising, cutting-edge cameras, and first-of-its-kind smart tray inspection CHICAGO, Jan. 31, 2024 /PRNewswire/ -- Pudu Rob otics, the global leader in commercial service robotics, today launched KettyBot Pro, the next generation of its industry-leading delivery and reception robot. Enhancements in the new generation include immersive engagement and personalized advertising, cutting-edge cameras that allow for navigating even narrower passageways, first-of-its-kind smart tray inspection based on visual sensors, and more color options.
Press Release
Customer Experience
Human8 Appoints Amy Perifanos as New Global Chief Portfolio Officer
Jan 31, 2024
D ETROIT, Jan. 31, 2024 /PRNewswire/ -- Human8, the human-driven consultancy, just announced the appointment of Amy Perifanos, previously VP of Commercial Solutions North America, to global Chief Portfolio Officer (CPO). With this strategic appointment, Human8 further instills its commitment toward driving positive advancement within the organization and helping clients to do the same.
Press Release
Customer Experience
Hiya Unveils First Branded Calling Solution with Performance Analytics Across 40+ Countries
Jan 31, 2024
The latest update to Hiya Connect addresses enterprise challenges in branding management, ensuring consistent measurement of call effectiveness SEATTLE--(BUSINESS WIRE)-- Hiya, the leader in voice security and identity, announces a major update to Hiya Connect, its branded calling solution. Hiya Connect now offers enhanced performance analytics with accurate consistent data for all branded calling providers.
Press Release
Digital Marketing
Integrate Unveils Artificial Intelligence-Driven Insight Engine, "Performance Center"
Jan 30, 2024
AI-Enabled Insights Improves Buying Group Reach and Optimizes Media Partner Relationships BOULDER, Colo., Jan. 30, 2024 /PRNewswire-PRWeb/ -- Integrate, a leading B2B marketing demand management platform, today announced the launch of its "Performance Center," an AI-driven insights engine to accelerate B2B marketing decision-making and improve performance. Performance Center identifies gaps in buying groups, optimizes media partner relationships, and enables a better understanding of cross-channel marketing results.
Press Release
Customer Experience
LoyaltyLoop Launches Integration with PlanProphet to Create a Cohesive Customer Experience
Jan 30, 2024
EAST GREENWICH, R.I., Jan. 30, 2024 /PRNewswire/ -- LoyaltyLoop is excited to announce the launch of a groundbreaking integration with PlanProphet, bringing enhanced capabilities to companies using their CRM and marketing automation platform. Officially announced last week during the PlanProphet Champion Summit in Miami FL, this integration allows printers and graphics companies to leverage LoyaltyLoop customer feedback within PlanProphet.
Press Release
Customer Experience
UserTesting Advances Experience Research
Jan 30, 2024
Nearly 30,000 AI-generated summaries have been processed; saving customers an estimated 9,500 total hours in video analysis since its launch, which equates to nearly 396 days of video UserTesting, a SaaS leader in experience research and insights, today unveiled its latest enhancements to the UserTestingⓇ Human Insight Platform. In addition to the general availability of AI Insight Summary, part of UserTesting AI, UserTesting has released new product features tailored to streamline how human insights can be captured across the customer journey, including new mobile camera testing templates and guides that can be used for retail, entertainment, travel, and more, and a product integration with Rally, a user research CRM platform.