The Wire (Page 168)

NaXum proudly presents significant updates across our platforms. LAS VEGAS, NEVADA, UNITED STATES, January 26, 2024 / EINPresswire.com / -- NaXum proudly presents significant updates across our platforms.

Revolutionary New Features, Enhanced AI, Intuitive Roadmap, and Customer Feedback Capabilities DENVER, COLORADO, UNITED STATES, January 25, 2024 / EINPresswire.com / -- Butterflye Solutions, an innovator in customer engagement software, today announced the much-anticipated launch of the new version of their flagship tool. Butterflye's ai takes the complex change details from the tools you already use and turns them into engaging, easy to consume communications for your customers.

Company introduces reimagined checkout and guest checkout experiences, new advanced offers platform for merchants, and new consumer app to earn cash back and give customers more reasons to shop with PayPal New Venmo enhancements enable local small businesses to be discovered and grow SAN JOSE, Calif., Jan. 25, 2024 /PRNewswire/ -- PayPal Holdings, Inc. (NASDAQ: PYPL) today announced six new innovations the company is piloting and bringing to market this year to revolutionize commerce through artificial intelligence (AI) driven personalization for both merchants and consumers. During the PayPal First Look keynote, Alex Chriss, President and CEO, introduced: a completely new PayPal checkout experience that radically speeds up check out for consumers and helps merchants convert transactions like never before; Fastlane by PayPal, a dramatically faster and smarter guest checkout experience; Smart Receipts, giving customers AI-personalized recommendations from merchants to keep them coming back; the PayPal advanced offers platform so merchants can provide relevant, personalized, real-time offers to consumers and drive more sales; a reinvented PayPal consumer app giving shoppers new ways to earn cash back and more reasons to use PayPal; and, Venmo's enhanced business profiles, so small businesses can find and engage new customers, and grow their businesses. "PayPal is on a mission to revolutionize commerce, globally, and today we are starting the next chapter," said Alex Chriss, President and CEO, PayPal. "With nearly 400 million consumer accounts, and 35 million merchant accounts, PayPal handles transactions for about a quarter of the world's e-commerce transactions each year, but more importantly, shoppers trust PayPal to power their payments." Chriss continued, "PayPal is introducing six new innovations that will not only solve real customer pain points, but we believe will change the world of payments and commerce.

SaskTel's Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement Lüm Mobile adopts Alepo's Virtual Agent for all-digital customer experience Replaced old generation chatbot with human-like chat experiences The vertically tuned and integrated LLM, harnessed by Alepo, is as accurate as an experienced human agent. AUSTIN, Texas, Jan. 25, 2024 /PRNewswire/ -- Alepo proudly announces that Lüm Mobile, SaskTel's innovative all-digital mobile brand, has launched Lümbot, a cutting-edge AI-powered virtual agent from Alepo to deliver an all-digital customer support experience. Lümbot, which lives on Lüm Mobile's website, harnesses the power of Generative AI to provide subscribers with an unparalleled level of interaction.

Funding will support Krepling's team expansion across departments and advance e-commerce workflow integrations all-in-one platform. NASHVILLE, Tenn., Jan. 25, 2024 /PRNewswire/ -- Krepling, an e-commerce channel management platform, announced it has raised a $3.3 million seed round and launched a fully centralized universal builder, offering merchants a consolidation of tools and services to foster personalized customer experiences.

Industry-leading customer experience platform helps companies anticipate & address consumer needs far more quickly SAN FRANCISCO, CALIFORNIA, UNITED STATES, January 25, 2024 / EINPresswire.com / -- Companies that want to stay ahead of their customers’ needs should turn to Callvu. That’s because the company just added proactive customer care capabilities to its industry-leading Digital Customer Experience, or CX, platform.

New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology Partner Integrations CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced enhancements to the 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform. The new innovations include AI-generated post-meeting smart summaries and action items, AI summarization beta for 8x8 Speech Analytics, additional integrations with key technology partners, rich omnichannel experiences across both 8x8 Contact Center and 8x8’s unified communications solution, and enhanced productivity and efficiency capabilities to improve customer and employee experiences.

Solution includes Genesys CCaaS, SuccessKPI CCaaS Insights Platform, Microsoft Teams, Amazon Connect WASHINGTON and NEW YORK, Jan. 25, 2024 /PRNewswire/ -- MetTel, a leader in digital transformation and communications, and Mission Critical Solutions (MCS), a federally-focused systems integrator, have collaborated to deliver a cutting-edge managed network services and solutions package to a major U.S. government civilian agency. To improve its customer experience (CX) and enhance responsiveness to its constituents, the agency sought deeper insights into its call center performance and to provide a more useful automated interface.

LEHI, Utah, Jan. 25, 2024 /PRNewswire/ -- Consensus announced an update to their Tours feature within their leading demo automation platform. This new update gives presales and sales teams the ability to create and share interactive product tours as part of their buyer enablement strategy. "Using Tours, sellers will be able to tell compelling product-led stories," said Mike Trionfo, Chief Product and Technology Officer at Consensus. "We've created a way for buyers to immerse themselves in a demo by connecting the 'what' to the 'why' of a product.

EPAM's Retail Media Orchestration Toolkit provides a solution for retailers to scale their retail media business and leverage the analytical capabilities of Google Cloud NEWTOWN, Pa., Jan. 24, 2024 /PRNewswire/ -- Retail media offers a significant revenue-generating opportunity for retailers to sell advertising space fueled by customer transactional data and insights. However, scaling such a business poses a significant challenge for many.