The Wire (Page 173)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
Vancouver SEO Company ClientSprint Expands Services to US Market
Jan 17, 2024
Vancouver, BC, Jan. 17, 2024 (GLOBE NEWSWIRE) -- In a strategic move to extend its renowned SEO services beyond Canadian borders, Vancouver SEO Company ClientSprint proudly announces its expansion into the US market. Leveraging its proven expertise in digital marketing, the agency is set to bring its innovative approach to SEO to businesses in the United States.
Press Release
Customer Experience
New Research Warns of Emerging 'AI Gap' Between Brands and Consumers
Jan 17, 2024
LivePerson's State of Customer Conversations 2024 report reveals clear divide between business leaders and their customers on topics of AI adoption, enthusiasm, and education With only 50% of consumers feeling positive about using AI to interact with brands, survey data uncovers how to improve digital engagement to bridge the gap NEW YORK, Jan. 16, 2024 / PRNewswire / -- LivePerson (NASDAQ: LPSN), the global leader in enterprise conversations, released the results of its State of Customer Conversations 2024 report today. The annual report surveyed thousands of business leaders and consumers across the world about artificial intelligence (AI), automation, and chatbots.
Press Release
Ecommerce
Retail Technology Leader Jumpmind Provides Enhanced Experiential Point of Sale and In-Store Engagement for Build-A-Bear Workshop
Jan 16, 2024
Jumpmind technology supports the global brand’s 450 store locations throughout the US, Canada and the UK NRF 2024, New York City (Booth 6163) – January 16, 2024 – Jumpmind, Inc., a leading provider of innovative retail technology solutions, today announced the successful deployment of its cloud-native, mobile-first Point of Sale (POS) and CX Connect interactive customer engagement solution to enrich end-to-end in-store experiences at Build-A-Bear Workshop, Inc. (NYSE: BBW) retail stores worldwide. Originally conceived as a place for children to create their own special teddy bear with a step-by-step process, including its now iconic Heart Ceremony, Build-A-Bear is now a multi-generational, multi-dimensional global brand appealing to diverse consumer demographics.
Press Release
Customer Experience
Ada Announces Partnership With Dixa to Deliver AI-First Customer Service Experiences
Jan 16, 2024
Ada AI Agent to integrate with Dixa's conversational customer service platform, delivering seamless AI-powered automation across the entire customer service journey TORONTO, Jan. 16, 2024 /PRNewswire/ -- Ada, the AI-native customer service automation company, today announced a partnership with Dixa, the conversational customer service platform. Together, the two solutions will deliver seamless AI-powered automation across the entire customer journey. "Our partnership with Dixa more closely connects humans and AI, and presents new opportunities for collaborative learning across the customer service journey," said Mike Murchison, CEO and co-founder, Ada. "Ada's AI Agent combined with Dixa's unified agent platform, which was purpose-built for maximum agent efficiency, are improving agents' jobs and helping them do a better job for their customers as well." The effortless integration of Ada's AI Agent with Dixa's unified agent workspace marks a significant leap in enhancing the efficiency of customer service teams.
Press Release
Ecommerce
Dopple Unveils Revolutionary App, Transforming Shopify Stores With 3D Configuration and Augmented Reality Shopping Experiences
Jan 16, 2024
CHARLESTON, S.C., Jan. 16, 2024 /PRNewswire/ -- Dopple, a pioneering force in web-based 3D configuration and Augmented Reality (AR) platform technology, has launched its groundbreaking app designed to revolutionize Shopify stores, offering unparalleled realism, engagement, and user interactivity. Dopple's app seamlessly integrates with Shopify stores, allowing users to effortlessly incorporate 3D configuration and AR, whilst the cutting-edge features empower users to dynamically configure and customize products in real-time.
Press Release
Customer Experience
New Salesforce Data and AI Innovations for Retail Help Businesses Drive Efficiency and Deliver Connected Shopping Experiences
Jan 16, 2024
Powered by the Einstein 1 Platform, new commerce and marketing AI for retail tools help businesses enhance shopping experiences with shopper insights, digital storefronts, AI content creation, and more. San Francisco – January 14, 2024 – Today at NRF 2024, Salesforce (NYSE: CRM), the #1 AI CRM, announced new data and AI-powered tools to transform every shopping experience.
Press Release
Ecommerce
commercetools Launches commercetools Foundry, Empowering B2C Retailers to Unlock Composability Faster
Jan 15, 2024
commercetools Foundry empowers retailers to expedite time to value with less friction and exceptional scalability through a seamless composable commerce adoption program. B2C retail businesses can now access the program to unlock flexibility, and thoughtfully roll out auto-implementation while boosting speed of innovation. NEW YORK, Jan. 15, 2024 /PRNewswire/ -- commercetools, the composable commerce global leader, today launched commercetools Foundry at the National Retail Federation's Big Show.
Press Release
Customer Experience
Constructor Unveils AI Shopping Assistant -- Blending Generative AI with Personalization, so Ecommerce Companies Can Help Shoppers Discover Items They'll Love
Jan 12, 2024
Shoppers on ecommerce sites can ask the assistant detailed questions and get personalized recommendations; see it in action at NRF: Retail's Big Show at the Constructor booth (#3160) and Constructor partner AWS' booth (#6020) SAN FRANCISCO and NEW YORK, Jan. 12, 2024 /PRNewswire/ -- (NRF '24: RETAIL'S BIG SHOW) Constructor, the leading AI-powered product discovery and search platform for enterprise ecommerce companies, announced its AI Shopping Assistant (ASA), a leading-edge conversational product discovery tool. Shoppers on ecommerce websites and mobile apps can interact with ASA to discover and explore products related to their interests and intent — with ecommerce companies increasing loyalty, engagement and conversions.
Press Release
Digital Marketing
TechStar Introduces OptiMark, a Pioneering Digital Marketing Optimization Technique
Jan 12, 2024
OptiMark: Redefining Excellence in Digital Marketing OptiMark: Redefining Excellence in Digital Marketing This technique is a testament to our relentless pursuit of excellence and our vision to empower marketers with tools that truly make a difference.” — Manas Garg, Founder DUBAI, UNITED ARAB EMIRATES, January 12, 2024 / EINPresswire.com / -- TechStar, the trade name of TechStar Global FZCO, a leader in technological innovation, proudly announces the launch of OptiMark. This state-of-the-art technique is poised to revolutionize digital marketing campaigns, offering unparalleled performance and return on investment (ROI) for marketers worldwide.
Press Release
Digital Marketing
MediaGo and the Media Trust Expand Partnership to Create Safe and Clean Advertising Experiences
Jan 12, 2024
AI-powered analysis at scale shields both publishers and advertisers from harmful and illegitimate ads SAN FRANCISCO, Jan. 12, 2024 /PRNewswire/ -- MediaGo, the deep learning-based intelligent advertising platform, announced it has expanded its collaboration with The Media Trust (TMT), a global leader in digital trust and safety for online advertising. This partnership will create a safer and cleaner advertising ecosystem by enhancing the quality of advertisements to protect publishers from harmful ads, prevent advertisers from competing with illegitimate inventory bids, and deliver safe consumer experiences.