The Wire (Page 174)

New copilot templates help retailers build personalized shopping experiences and support store operations. Industry-specific retail data solutions in Microsoft Fabric help retailers unlock insights and lay the foundation for AI.

WALLDORF — SAP SE (NYSE: SAP) today announced new AI-driven capabilities to help retailers optimize business processes and drive profitability and customer loyalty. These innovative capabilities, from planning to personalization, will provide retailers with holistic customer insights and data analysis to adapt and thrive amid rapid market changes. “These AI-driven retail capabilities build on SAP’s industry-tailored, intelligent customer experience (CX) strategy, which provides companies with deeply integrated functionalities to enable their most critical business processes and customer journeys,” said Ritu Bhargava, president and chief product officer, Industries and CX, SAP. “SAP’s composable architecture unlocks the creative potential of retailers, allowing them to cherry-pick capabilities tailored to their unique needs and rapidly innovate and respond to market demands, ultimately helping them to supercharge profitable growth.” See how you can benefit from SAP Business AI built into your core business processes Explore AI from SAP The new capabilities include SAP’s unmatched industry expertise and embedded SAP Business AI technology to deliver true end-to-end retail solutions.

SAN FRANCISCO, Jan. 11, 2024 /PRNewswire/ -- Autobound, a leading AI startup revolutionizing the way salespeople conduct research and write personalized emails, today announced the launch of their public-facing API. This groundbreaking development empowers other companies to launch their own insight-driven AI writers faster.

Microsoft Dynamics 365 Customer Insights customers will get access to Typeface’s brand and audience-personalized AI seamlessly within their environments. SAN FRANCISCO--(BUSINESS WIRE)-- Typeface, the generative AI platform for enterprise content creation, and Microsoft today announced an AI-powered experience within Microsoft Dynamics 365 Customer Insights, a market leading customer data platform and journey orchestration solution, that will transform how marketers work by reducing the complexities of end-to-end campaign management and enhancing marketer productivity and ROI.

New Survey Reveals Over Half of B2B Marketers are Not Able to Meet Their Pipeline Goals Boulder, CO and Worldwide – January 10, 2024 – Integrate, a leading B2B marketing demand management platform, today announced the launch of Pipeline360, its media arm that offers an all-in-one integrated media solution for content syndication, account intelligence enhancement, and digital advertising. Pipeline360 incorporates what was previously known as the Integrate Lead Generation Marketplace with multi-channel, full funnel, global campaign management, including real-time analytics, lead validation and standardization, and enhanced segmentation.

By leveraging customer data and predictive machine learning algorithms, EagleAI is ushering in the next generation of personalisation at scale LONDON, Jan. 11, 2024 /PRNewswire/ -- Eagle Eye, the leading SaaS business that executes loyalty, personalised promotions and omnichannel marketing solutions for retail, travel and hospitality brands, has launched EagleAI, a modular, customer-centric data science solution powered by AI built specifically for the grocery and retail sectors. EagleAI will help retailers and grocers across the globe better meet their customers' wants and needs individually, optimise promotional spending, increase ROI, and enable true one-to-one engagement that ultimately drives loyalty.

SALT LAKE CITY, Jan. 10, 2024 /PRNewswire/ -- Instructure, the leading learning platform and maker of Canvas, today announced Rachel Orston as its new Chief Customer Officer. Instructure's CX team leverages real-world educational experience as it helps customers improve student outcomes, with over half of its CX team having taught or worked in educational institutions.

The adaptive AI digital human provides always-on, real-time sales assistance and customer support to help brands bring the best of the in-store customer experience online SAN MATEO, Calif., Jan. 10, 2024 /PRNewswire/ -- Firework, the world's leading video commerce and engagement platform built for brands and retailers, today unveiled a powerful AI-generated video sales assistant purpose-built for commerce — AVA (short for AI Virtual Assistant). Powered by Firework's own proprietary fine-tuned large-language model (LLM) and rendered as a lifelike, digital human avatar, AVA brings a face to e-commerce, helping brands fully transform cold e-commerce sites into connected virtual stores.

Secure, Compliant GenAI Solution Accelerates and Democratizes Access to Rich Digital Insights January 10, 2024 09:00 AM Eastern Standard Time NEW YORK--( BUSINESS WIRE)-- Glassbox (TASE:GLBX), a leading provider of digital experience intelligence for web and mobile applications, today announced the availability of its enterprise-ready AI assistant, which the company has named GIA (Glassbox Insights Assistant). Glassbox turned to Microsoft Azure OpenAI Service, which hosts OpenAI models fully within the secure Azure environment, to elevate the security and privacy standards of its previously announced AI assistant.

New digital ecosystem effectively combines the elegant Shopify front end with the sophisticated Tecsys order management orchestration back end, providing a scalable platform for efficient omnichannel commerce. ST.