The Wire (Page 86)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
Salesforce Signs Definitive Agreement to Acquire Own Company
Sep 05, 2024
The proposed transaction underscores Salesforce’s commitment to strengthening data security, privacy, and compliance across its platform The #1 AI CRM will enhance its platform with an industry-leading provider of data protection and data management services to ensure the availability, security, and compliance of customer data Own Company is trusted by nearly 7,000 customers to safeguard mission-critical data SAN FRANCISCO--(BUSINESS WIRE)-- Salesforce (NYSE: CRM), the world's #1 AI CRM, today announced it has signed a definitive agreement to acquire Own Company, a leading provider of data protection and data management solutions. Own empowers organizations to ensure the availability, security, and compliance of mission-critical data, while unlocking new ways to gain deeper insights from this data.
Press Release
Digital Marketing
RocketReach Introduces Autopilot, the Simplest Outreach Automation Solution
Sep 04, 2024
NEW YORK, Sept. 4, 2024 /PRNewswire/ -- RocketReach is excited to introduce an integrated sales outreach solution called Autopilot. Autopilot saves customers time and makes their campaigns more effective. ‌In addition, RocketReach is excited to share several new enhancements, including News, its ISO 27001 certification, and enhanced data verification methods.
Press Release
Web CMS
Umbraco Appoints Mats Persson as CEO
Sep 03, 2024
September 3, 2024 -- Open-source NET CMS platform provider, Umbraco, has announced that it has appointed technology industry veteran, Mats Persson, as chief executive officer. Mats Persson brings a wealth of international experience from the software and technology sector and he has had leading roles in companies such as Cavai, Adform, and IBM.
Press Release
Digital Experience
Lyzr Launches AgentEval to Enhance AI Agent Evaluation and Performance
Sep 03, 2024
Key features of AgentEval by Lyzr AI Agent Mesh for OGI Lyzr: The simplest agent framework for building AI Agents and LLM applications. Lyzr launches an innovative feature designed to evaluate and optimize AI agents for enterprises across multiple dimensions.
Press Release
Ecommerce
Bloomreach Revolutionizes the Future of Ecommerce Search, Powered by NVIDIA NeMo
Sep 03, 2024
MOUNTAIN VIEW, Calif.--( BUSINESS WIRE)-- Bloomreach, the platform fueling limitless ecommerce personalization, today announced the integration of generative AI, using NVIDIA NIM embedding microservices, into its industry-leading search and merchandising platform. This follows its integration of Google Cloud AI earlier this year.
Press Release
Customer Experience
NICE Transforms Citizen Experience with New Centralized Gateway to Government Services
Sep 03, 2024
NICE’s new Integrated Front Door solution offers a single-entry point for government agencies to easily interact with citizens, enabling faster service and resolution for citizens' inquiries HOBOKEN, N.J.--( BUSINESS WIRE)-- NICE (Nasdaq: NICE) today announced its Integrated Front Door to Government Services, bridging the gap for citizen access to government resources. The new FedRAMP Integrated Front Door solution addresses a top government initiative, aiming to improve the citizen experience.
Press Release
Digital Marketing
Sara Brown Joins floLIVE as Executive Vice President of Marketing
Sep 03, 2024
Sara Brown, Executive Vice President of Marketing I have been following floLIVE with interest since their founding, and am delighted to join the team to help them achieve their aggressive growth targets” — Sara Brown LONDON, UNITED KINGDOM, September 3, 2024 / EINPresswire.com / -- floLIVE, creator of the world’s first and largest global cellular network, and a leading provider of global connectivity and network services for the Internet of Things (IoT), today announced the appointment of Sara Brown as Executive Vice President of Marketing. A seasoned executive with a proven track record of driving sales growth for technology companies, Brown brings more than 25 years of industry experience to floLIVE. “We are pleased to welcome Sara to the floLIVE team,” says Nir Shalom, CEO of floLIVE. “Her deep industry knowledge, extensive experience and exemplary leadership make her the right leader at the right time to lead our marketing efforts as we enter our next phase of growth.” “I have been following floLIVE with interest since their founding, and am delighted to join the team to help them achieve their aggressive growth targets,” says Brown. “Who would have thought that a chance meeting at a trade show nearly ten years ago would lead to this exciting opportunity? Thanks to Kris Watson for keeping me on his radar and to the floLIVE team for including me in their strategic plans.” “Sara is one of those rare IoT leaders that everyone in the industry appreciates because she pairs competence and her well-known record of success, with a passion for relationship building,” says Kris Watson, business owner and executive recruiter at Sanford Rose Associates. “Although she is modest about it, she has been instrumental in multiple mergers and acquisitions, including MultiTech’s acquisition by SmartWave Technologies in 2020.
Press Release
Digital Marketing
Consensus Acquires ReachSuite to Deliver the World's First Product Experience Platform
Sep 03, 2024
ATLANTA, Sept. 3, 2024 /PRNewswire/ -- Consensus, the leading Enterprise Demo Automation solution, announces today that they have acquired ReachSuite, a full-funnel live Product Demo company. This acquisition creates a powerful offering for all revenue teams, enabling them to engage buyers throughout the entire deal lifecycle–from sales and marketing's first touch to CS expansions and beyond.
Press Release
Ecommerce
GyftHint Minimizes Cart Abandonment With a Seamless Solution for Shoppers and Retailers
Aug 29, 2024
Co-Founder & CEO Edde Jette Traditional gift registries and wishlists often require users to share their lists with family and friends, which can feel awkward and cumbersome” — Eddy Jette, Co-Founder and CEO FORT MYERS, FLORIDA, UNITED STATES, August 29, 2024 / EINPresswire.com / -- Online shoppers often avoid traditional wishlists due to the time needed for sign-ups, the hassle of managing lists on multiple apps and the concern about future marketing emails. Instead, many use their online carts as makeshift wishlists, intending to return later to complete their purchases.
Press Release
Customer Experience
Infosys to Introduce High-Performance Generative AI-Powered Telco Solutions Based on NVIDIA NIMs
Aug 29, 2024
Empowering telcos with cutting-edge AI-driven solutions, leveraging Infosys Topaz and NVIDIA NIM BENGALURU, India, Aug. 29, 2024 /PRNewswire/ -- Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced the expansion of its collaboration with NVIDIA for AI-powered, customer-centric solutions to drive innovation and operational excellence for telcos. Leveraging Infosys Topaz, an AI-first set of services, solutions, and platforms using generative AI technologies, the collaboration will help telcos enhance their customer experiences, streamline network operations, and accelerate service delivery.