CONNECT ConferenceEditorial CalendarPodcastAwardsAdvertising
Article
Digital Experience
Now HubSpot? Marketing, CRM Provider Cuts 500 Jobs
The ongoing tech turndown is looking more like a takedown, as HubSpot, a marketing automation and CRM provider, slashes 7% of its workforce.
Article
Digital Experience
Shine Light on Product Calamities With Software Developer Visibility
Developer visibility focuses on understanding goals, dependencies and changes to increase the chance of delivering a valuable and useful product.
Article
Digital Marketing
Signed up for 100 Marketing Emails. Here's What I Learned
From confusing signup forms to dead-end confirmation pages, learn what to avoid to maximize every signup interaction.
Article
Digital Experience
DXP vs. Web CMS: What's the Difference and What's Your Choice?
Explore how architecture, system views, ease of extension and personalization play a role in choosing a Web CMS or DXP.
Article
Digital Marketing
US Department of Justice Looks to Break Google's Online Advertising Business
The US government wants Google to sell its Ad Manager Suite, which accounts for 12% of its revenue. Advertisers complain of insufficient transparency.
Article
Digital Experience
Now HubSpot? Marketing, CRM Provider Cuts 500 Jobs
The ongoing tech turndown is looking more like a takedown, as HubSpot, a marketing automation and CRM provider, slashes 7% of its workforce.

Learning Opportunities

Webinar
key-art-b-3000x2000
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Webinar
How Microservices, API-first, Cloud and Headless Fit Into a Modern eCommerce Architecture
Feb
22
How Microservices, API-first, Cloud and Headless Fit Into a Modern eCommerce Architecture
Learn how the components of a MACH architecture fit into a modern ecommerce platform
Webinar
Why Machine Learning is a Marketer’s New Superpower
Feb
23
Why Machine Learning is a Marketer’s New Superpower
Looking for the cheat codes to turn massive amounts of customer data into meaningful insights?
Conference
CMSWire CONNECT 2023
May
10
CMSWire CONNECT 2023
Don't miss the most impactful customer experience conference of they year — live in Austin, Texas May 10-12, 2023.
Conference
Reworked CONNECT 2023
May
10
Reworked CONNECT 2023
Don't miss the most impactful employee experience conference of they year — live in Austin, Texas May 10-12, 2023.
Webinar
key-art-b-3000x2000
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Webinar
key-art-b-3000x2000
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Webinar
How Microservices, API-first, Cloud and Headless Fit Into a Modern eCommerce Architecture
Feb
22
How Microservices, API-first, Cloud and Headless Fit Into a Modern eCommerce Architecture
Learn how the components of a MACH architecture fit into a modern ecommerce platform
Webinar
key-art-b-3000x2000
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!

Featured eBook

Good Salesperson, Bad Salesperson: Closing the sales performance gap
The science behind the art of selling
This e-Book identifies what sets top performing salespeople apart from their peers.
Good Salesperson, Bad Salesperson: Closing the sales performance gap

Featured Research

Featured research
eBook
Good Salesperson, Bad Salesperson: Closing the sales performance gap
The science behind the art of selling
Read now
Featured research
White Paper
Three Critical Ways AI and Automation Can Drive Contact Center Efficiency
How taking a hybrid approach to automation can improve contact center operations and customer experience
Read now
Featured research
Research Report
Customer Engagement Solutions Drive Transformational CX and EX Outcomes
CX-specific tools benefit the industry, business, customer, and employee
Read now
Featured research
eBook
Beyond the Metaverse: CX Predictions for 2023
A customer experience revolution is underway
Read now
Featured research
White Paper
In Data We Trust
Establishing customer trust through privacy
Read now
Featured research
eBook
EX and Great Tech: Complementary Pillars of the Customer Experience
How employee experience and contact center technology drive better CX outcomes
Read now
Featured research
Market Guide
Customer Data Platforms Market Guide (2023)
Get the help you need when choosing a CDP
Read now
Featured research
Research Report
Digital Experience Platforms (DXP) Market Guide
Everything you need to know about the DXP marketplace
Read now
Featured research
eBook
Good Salesperson, Bad Salesperson: Closing the sales performance gap
The science behind the art of selling
Read now
Featured research
White Paper
Three Critical Ways AI and Automation Can Drive Contact Center Efficiency
How taking a hybrid approach to automation can improve contact center operations and customer experience
Read now
Featured research
Research Report
Customer Engagement Solutions Drive Transformational CX and EX Outcomes
CX-specific tools benefit the industry, business, customer, and employee
Read now
Featured research
eBook
Beyond the Metaverse: CX Predictions for 2023
A customer experience revolution is underway
Read now

Top Articles

More Reading

Feature
Article
Digital Marketing
The Top Challenges Facing CMOs in 2023
Editorial
Article
Customer Experience
5 Reasons You Need a Customer Advisory Board
Editorial
Article
Digital Marketing
Fixing the Persistent Data/Content Silo Problem Once and for All
Editorial
Article
Customer Experience
Are We Heading Toward an Information Catastrophe?
Editorial
Article
Customer Experience
Empowering Agents to Shine: 5 Steps for Contact Center Leader Success
Editorial
Article
Customer Experience
Unhappy Customers Aren't Always Right; Your Customer Data Says So
Feature
Article
Customer Experience
How Artificial Intelligence Can Break Through Data Silos
Editorial
Article
Leadership
The Path to Excellence, the Finale: A Retrospective

More Reading

Feature
Article
Digital Marketing
The Top Challenges Facing CMOs in 2023
Editorial
Article
Customer Experience
5 Reasons You Need a Customer Advisory Board
Editorial
Article
Digital Marketing
Fixing the Persistent Data/Content Silo Problem Once and for All
Editorial
Article
Customer Experience
Are We Heading Toward an Information Catastrophe?
Editorial
Article
Customer Experience
Empowering Agents to Shine: 5 Steps for Contact Center Leader Success
Editorial
Article
Customer Experience
Unhappy Customers Aren't Always Right; Your Customer Data Says So
Feature
Article
Customer Experience
How Artificial Intelligence Can Break Through Data Silos
Editorial
Article
Leadership
The Path to Excellence, the Finale: A Retrospective

More Reading

Feature
Article
Digital Marketing
The Top Challenges Facing CMOs in 2023
Editorial
Article
Customer Experience
5 Reasons You Need a Customer Advisory Board
Editorial
Article
Digital Marketing
Fixing the Persistent Data/Content Silo Problem Once and for All
Editorial
Article
Customer Experience
Are We Heading Toward an Information Catastrophe?
Editorial
Article
Customer Experience
Empowering Agents to Shine: 5 Steps for Contact Center Leader Success
Editorial
Article
Customer Experience
Unhappy Customers Aren't Always Right; Your Customer Data Says So
Feature
Article
Customer Experience
How Artificial Intelligence Can Break Through Data Silos
Editorial
Article
Leadership
The Path to Excellence, the Finale: A Retrospective

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

Get the CMSWire Mobile App

Download App Store
Download google play