AI in Call Centers(Page 252)

Samsung Sells 10 Million Galaxy S4s, as Microsoft's Advertising Takes on the iPad

Acquia Revenue Doubles in a Year, Open Source Flourishing

Getting the Vendor Back Into the Driver's Seat

Customer Experiences: When Online and Real-World Shopping Cross Paths

SDL Fredhopper 7.5: Entire Product Catologs Personalized For Shoppers

Tweet Jam Reminder: Today - The Customer Journey #CXMChat

Does Your Website Have the Mobile Touch?

PC Users Can Talk To Chrome While Google+ Gets A Mobile Browser Update

Salesforce Launches Mobile Solutions Optimized for Government

Microsoft's Xbox One Console Runs Three OSs Including Windows 8

Gartner Magic Quadrant for E-Commerce Keeps IBM, Oracle + Hybris as Leaders

The Road to Customer Experience Is Not Thru Net Promoter Score

Google To Drop Checkout; Begins Transition to Wallet

LogMeIn Debuts AppGuru for Organizing the Apps People Bring to Work

Forrester to CMOs: Engage, Excite and Educate Employees

Linkable Networks: Improving the Customer's Path to Purchase

The Customer Journey - It's Actually More of a Customer Pilgrimage

Sitecore 7 Puts Search as the Information Access Layer, Scaling Limits Gone

Nimble Launches v3.0: Pulls Out Important Signals, Enhanced Search

Samsung Galaxy Line-up Adds Mega, Mini and S4 Active to the Roster

Flickr Gets the Yahoo Upgrade Treatment With Hi-Res Pics and 1TB Storage

Pinterest Unveils Information Pins; Pin It for Mobile

Google Analytics Debuts Real Time Widgets, Customer Journey Tool

Alteryx Receives US$ 12 Million to Expand Reach of Data Analytics Platform

Customer Journeys: What Can Go Awry on the Path to Making Customers Happy

Forrester: Want Marketing Innovation? Change Your Corporate Culture

Social Media, Big Data and the Customer Experience