AI in Call Centers(Page 274)

Vetting Enterprise Vendors with VendorStack

Spigit's Social Innovation Platform Updates Improve Engagement and ROI

Causata Disrupts CXM - Uses Big Data, Real Time Analytics, Identity Graphs to Turn Visitors into Buyers, On the Spot

Google Set to Buy eCommerce Firm Channel Intelligence for US $125 Million

Tealium Speeds Tag Management Delivery Network with a Multi-CDN Architecture

Salesforce Acquires Content Integration Specialist EntropySoft

Engage, Reward, Build Customer Loyalty with PunchTab

FTC Report Recommends New Mobile Privacy Practices

Content Strategy: 5 Ways to Find Your Voice and Tone

B2B Marketer Influitive Acquires Social Conversation Monitor Engagio

Marketing Execs Should Focus on Targeting, Personalization

Twitter to Buy Bluefin Labs, Social Media TV Analytics Company

Ensighten Releases v2.0 of Tag Management Platform, with Visual Tagger, Collaboration Support

3 Ways to Optimize Your Social Media Marketing

In the Age of 'Showrooming,' How Can Physical Stores Live with Their Online Counterparts?

Pinterest Updates iOS App, Website Changes to Come

Got Customer Loyalty? Forrester Report Looks at Today's Tools

CMSWire's February Tweet Jam: Better Web Experiences with Marketing Automation #CXMChat

Benefits, Challenges and the Future of Marketing Automation [Infographic]

iPhone Now Leads the World in Mobile Internet Usage

Google Adds New Features to Adwords for Video

Super Bowl Ad Roundup, a Little Social Media, A Little Cheese

Mailigen Epic Free Email Marketing Tool Available for up to 5,000 Subscribers

How Many Web Pages Can One Person Manage?

Oracle - Ignore Customer Experience at Your Own Risk

Facebook App of the Week: Social Media Campaigns with Constant Contact

Report: Customer Experience Trends Include Context, Unification and Mobile as 'Remote Control'