AI in Call Centers(Page 283)

Oracle Integrates Live Chat Capabilities into the New Oracle RightNow CX Cloud

[Infographic] Customer Experience Management in 2012

In 2013 I Wish ...

Why Knowing Your Target Audience's Mood is the Start of B2B Social Marketing

Amazon Appstore for Android Developers Get A/B Testing #appnation

Outbrain Acquires Scribit to Form a Content Marketing Union

Ping.it Launches: A Social Media, Email Hybrid for Targeted Content Sharing

Netbiscuits Reports Smartphones, Android Dominate Mobile Web Traffic

Bridging the Content Provider / IT Divide

New Yahoo CEO Starts Company Reboot with Email

2013 Web Content Management Trends: The Post PC World is Here

In 2013 I Wish ...

WordPress 3.5 Released: Retina Ready + Improved Media Editing

Yandex Gets Personal with Search Results

Page Based Web CMS - Good, Bad or Irrelevant?

Forrester Report Examines Brand Building in the 21st Century

iPad 3 the Top Tech Search Term in 2012 on Google Zeitgeist

Adobe Revamps Photoshop, Creative Cloud, Muse

Webtrends Streams Offers Marketers Real-Time Analytics on Customer Activity

Central Intelligence Agency CTO to Tech VC's: Let's Chat about Analytics #appnation

IDInteract Creates Personas Based on Multi-Channel Big Data for Targeted Digital Marketing

Five Major Trends in Next Generation Portals

ClickFuel Helps SMBs Make Better Data Driven Marketing Decisions

In 2013 I Wish ...

Sneak Peak Into New UserVoice Integration with Crittercism for Mobile App Support

Brightcove and ADAM Software Partner to Improve DAM Video Capabilities

The Future of Mobile Shopping