AI in Call Centers(Page 318)

App Press Challenges Adobe Digital Publishing Suite

WWDC Keynote Sees Apple's iOS Future Going Live

Think User Experience is About Creating Great Designs? Think Again!

Wikidata Excites Closing Panel at 2012 Semantic Tech Conference #semtech

A Week in Google: AdMob Joins AdWords, Chrome Hits Windows 8 Metro and More

EPiServer Announces 'Big Data' Search Product

Facebook App Center Launches to Complement iTunes and Google Play

Social Media on the Rise in China

HootSuite, HubSpot Partner for Social Lead Generation

How Semantic Technology Will Be Used During the Olympics #semtech

Zoho Provides Link Between CRM, Business Intelligence

SiteExecutive 2012: Enhanced Mobile Delivery with Responsive Design, HTML5 Video

MindTouch Releases Salesforce Integration for Its Social Help System

New Google vs. Apple Maps: Effects on Users and Content?

Kentico Launches Windows Azure Hosted CXM Platform

Discussion Point: Does Open Source Encourage and Support Innovation?

KANA Unveils Next-Gen Web Customer Service

Can Advertisers Score on Social Media?

Oracle Purchases Collective Intellect, Continues Social Tool Buying Spree

IBM-Unica Tops Gartner Multichannel Campaign Management CRM Magic Quadrant

Winning the Hearts and Minds of Customers Through Case Management

New Google Analytics Updates Focus on Content

ClickFox Turns Big Data into Small Pieces with Latest Release

The Rise of Customer Self-service

Salesforce Rounds Out Marketing Platform With Buy of Social Ad Player Buddy Media

Web Experience: In Defense of the Committee

The Art of Storytelling in Our Digital Age