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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Marketing Teams Don't Fully Embrace AI. Here's What Leaders Can Do About It
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Agentic Commerce in 3 Phases. Here's What's Coming Next.
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Microsoft Launches Real-Time Voice Agents, New Agentic Features Across Dynamics 365 CX Portfolio
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GEO Gatekeeper: Before Buyers Visit Your Site, AI Has Already Judged You
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The Chief Experience Officer Isn’t a Vanity Title. It’s a Leadership Test.
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CX Leaders Need a New North Star Beyond Conversion Rate
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AI in Call Centers(Page 357)

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Customer Experience
Customer Experience: The Changing Role of Marketing
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Customer Experience
Nielsen's Online Campaign Ratings Measures Users Across TV, Web and Facebook
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Customer Experience
Make Mobile Video Location-Based & More Interactive with BitFlx
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Customer Experience
Webtrends Adds Real-Time Analytics Engine with Reinvigorate Acquisition
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Customer Experience
Add Data, Common Sense to Your Social Media Marketing Strategy
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Customer Experience
EPiServer Offers Free MobilePack For Mobile Customer Experience
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Customer Experience
Alterian Brings HTML5 to its Mobile Customer Experience
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Customer Experience
PageLever's Facebook Page Analytics Tool Outshines Insights
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Customer Experience
Facebook Opens Marketing API Program, Brands Rejoice
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Customer Experience
Telligent Raises Bar for Online Communities with Suite Release
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Customer Experience
Social Funnel is Future of Successful Marketing
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Customer Experience
Adobe Releases Preview of Edge, a New HTML5 Interaction Design Tool
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Customer Experience
This Week: 4 Ingredients for a Successful Social Web Strategy
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Customer Experience
WEM Advice from the Experts: Managing the Customer Experience
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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