AI in Call Centers(Page 9)

Five9 Names Amit Mathradas Its Next CEO

Brevo’s $583 Million Funding Round Signals a CRM Market Reset

The 7 Habits of Highly Effective Customer Experience Leaders

Salesforce Signs Deal to Acquire Qualified, Adding Agentic Marketing to Agentforce

Is Trust the Metric That Matters Most in CX?

3 CX Leadership Moves That Matter More as AI Scales

The CX Teams Moving Fastest Are Rewriting How AI Research Works

2026: The Year User Experience Finally Rewrites the Rules of AI

How Dropbox and Daybreak Studio Built a Cinematic Webflow Experience for the McLaren F1 Team Partnership

Rezolve Ai Acquires Crownpeak for $90M to Expand AI Commerce Platform

Post-ZIRP, Why Customer Experience Is the Only Growth Metric That Still Holds

Cvent Acquires Goldcast to Automate Event-to-Video Workflows

Agentic AI Is Forcing a Rethink of Customer Experience Leadership

PolyAI Raises $86M Series D for Enterprise Voice AI

Wasn't NPS Supposed to Be All But Gone This Year?

AI’s Biggest Problem in Digital Experience: It’s Mostly Cosmetic

Customer Data Whispers, AI Answers: A New Playbook for 2026

Outset Raises $30M Series B for AI-Native CX Platform

The Hidden Engine of Customer Loyalty? Your Contact Center

Cresta Launches Command Hub for Human-AI Contact Centers

UiPath & Talkdesk Partner on AI-Powered CX Automation

Setting AI Initiatives up for Success in 2026

CX Basics Still Win: The Timeless Playbook for Customer Experience Leaders

Inside the GenAI Divide — and Why Customer Experience Teams Are Closing It

Choice Paralysis Is Quietly Wrecking Your Conversions

Kustomer Adds Automation, Observability Assistants to CX Platform

The VoC Confidence Gap Is Here — and Surveys Won’t Save You