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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

Editorial

Digital Marketing

Marketing Reinvention: 4 Big Lessons Learned Over 4 Decades

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Editorial

Customer Experience

AI’s Role in Digital and Retail Personalization, Part 3: Synchronicity for Exceptional Customer Experiences

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Feature

Digital Marketing

Why Marketing Leaders Need to Harness the Power of AI Now

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Customer Experience

How Amazon Prime Created a Bad Customer Experience for Everyone Else

Digital Marketing

Verified Social Media Profiles Won't Give Marketers a CX Boost (Not Yet)

Digital Experience

7 Things on Adobe's Innovation Radar You Should Know About

Customer Experience

Examining the Current State of Consumer Data Privacy Legislation

Leadership

What I Learned About Learning From Career Failure

Customer Experience

ICYMI: ChatGPT Plugins, Adobe Summit 2023, Empowering Employees

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Jason Harris

Jason Harris avatar
Reporting from
Portland, Oregon, USA
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Jason writes about social media, mobile, and how these worlds inter-collide.Jason maintains his blog on these technologies also at Techcraver.com.

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Jason’s Recent Articles

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Customer Experience
Google Releases Mobile Optimizer for Site Owners
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Social Commerce Focused Sociable Labs Brings In US$ 7 Million

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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Editorial Channels

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

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