This Week: Got a Social Business Strategy? + 5 Signs Your Community is Healthy

Plan Your Social Business
We talk about it, businesses strive for it, but we've a long way to go before "social business" becomes just "business". And while we're here, take a minute to consider the "problem" with social according to Symon Garfield.

Is Your Community Successful?
Here are 5 signs your customer community is working, and 3 community adoption issues you might need to work through to achieve success. 

Managing Your Records the Right Way
Most organizations aren't doing records management right. Take a look at one journey through a records management implementation to gain some insights and best practices.

CXMChat Tweet Jam
With our Google Hangout successfully completed (watch the #CXMHangout video replay), we'd like to switch your attention to our upcoming April 24th Tweet Jam. The topic -- Building successful customer communities. Stay tuned for more details.

Most Popular

• Is SharePoint a Failed Vision for Collaboration?
• Forrester's Wave: WCM for Digital Customer Experiences, Adobe, SDL, Sitecore Top the List
• The Good, Bad & Ugly: The Impact of Customer Service [Infographic]
• eXo Upgrades Open Source Social Platform, Focus on Mobile, Collaborative Capabilities
• Social Business is Still Early Days; Major Disruption Headed Our Way

Editor's Picks

• You Can't Do Records Management in SharePoint
• Forrester Report: How to Create Thought Leadership to Help Your Brand
• Introducing the Community Director
• Salesforce Releases Mobile App Development Platform Services
• 5 Signs Your Customer Community Is Working and The Metrics to Prove It

Around the Web

• 4 Exercises To Improve Internal Collaborative Planning
• How to Build an Online 'Cult' of Customers
• What Would You Give up to Get Back?
• Avoid the "All Listen And No Action" VoC Program Trap
• 11 Inspiring Quotes From Sir Richard Branson 

Featured Events (all events | post your event

• Apr 18 -- Forrester's Forum for Marketing Leadership Professionals Los Angeles
• Apr 24 -- CMSWire's April Tweet Jam: Growing and Engaging Communities #CXMChat
• Apr 29 -- Gartner Portals, Content & Collaboration Summit San Diego
• Apr 29 -- Document Strategy Forum
• May 07 -- J. Boye Web & Intranet Conference Philadelphia 2013

Featured Jobs (all jobs | post your job)

• Senior UX Designer in Massachussetts at Bridgeline Digital
• Experience Designer in Seattle at Adobe
• Content Strategist - Developer Content in California at Facebook
• Surface Business Manager in Washington at Microsoft
• Managing Editor, Content in California at LifeLock