Simon Lande kicked off our focus on Customer Experience Management (CXM) this week with a discussion on the importance of governing the quality of the customer experience. Quality of content and the experience is key to happy customers. Here are a couple of related discussions:

January 18th at 10am PT, 1pm ET is the date for our first 2012 Tweet Jam. We will be talking about Customer Experience: lessons learned in 2011, tools/strategies and opportunities in 2012. Get the Twet Jam details here and join us using the #CXMChat hashtag for a great discussion.

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Webinar: Learn How to Create Great Mobile Web Experiences!

Mobile use of the web is exploding. Join us on January 19th and learn now to use open source tools to deliver great mobile experiences.
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