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This Week: Governance is Critical to Great Customer Experiences

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Barb Mosher Zinck avatar
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January 14, 2012
Customer Experience
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Simon Lande kicked off our focus on Customer Experience Management (CXM) this week with a discussion on the importance of governing the quality of the customer experience. Quality of content and the experience is key to happy customers. Here are a couple of related discussions:

January 18th at 10am PT, 1pm ET is the date for our first 2012 Tweet Jam. We will be talking about Customer Experience: lessons learned in 2011, tools/strategies and opportunities in 2012. Get the Twet Jam details here and join us using the #CXMChat hashtag for a great discussion.

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About the Author
Barb Mosher Zinck

Barb worked for CMSWire from November 2007 through October 2013. She has over 10 years’ experience as an IT solutions architect focusing on content management and enterprise collaboration. Connect with Barb Mosher Zinck:

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