...I just know I need strength to fight
Strength to fight that world outside...

(Soundtrack for this weekly round-up: Bob Dylan - Life Is Hard)

This week we saw some nearly-seismic activity in the Customer Relationship Management (CRM) sector. Microsoft seems to be under the impression that the upcoming release of Dynamics CRM 2011 will raise the bar in the CRM market, continuing to challenge Salesforce.com's popularity.

Given the recent legal dueling and countersuing between the two over multiple patent violations, it looks like Microsoft is after adding some commercial insult to legal injury.

Sans fireworks or swinging swords, SugarCRM version 6 went GA, introducing a new user interface, accompanied by a set of new tools for sales and reporting, and information control.

While SugarCRM revolves in a tad different CRM universe, the company is certainly using the occasion to turn itself into a realistic alternative to these two bruisers, especially for the SMBs. 

Editor's Picks

Most Popular Articles

These articles were what you fancied most this week, according to Uncle G's analytics data.

Our Polls and Your Votes

The Intranet as we know it is a rapidly evolving creature, at least for some of us. Our latest poll looks at how your Intranet is being used (or if you even have one at all) and whether collaboration tools are present.

Poll: Does Your Intranet Include Collaboration Tools or Features?

This poll will remain open until July 21. But don't wait until then, vote now and watch how the results unfold. So far, blogs and wikis seem to be winning the Intranet race:

poll results intranet 2.png

Also, check out our previous polls:

Content Management Jobs

Here's what's been brewing lately in the CMS jobs and careers field. Both seekers and employers, catch the best fish of the season on our content management job board.

Featured Jobs

Traveling or Virtual, There are Events to Attend

Wondering how to spend your time in the next few weeks or months? Attend a conference, or maybe just a webinar or two. Have a look at our Industry Events Calendar to see what's happening in your area.

Featured Events: