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What's Next for Artificial Intelligence in Customer Experience?

6 minute read
Jim Radzicki avatar
Clearly, we’re in the next generation of customer service, so what’s next?

About the author

Jim Radzicki

Jim Radzicki is CTO at TELUS International. He previously led global organizations as CIO, CTO, EVP and VP of Technology, he has had the privilege of traveling to over 40 countries, including visiting 47 US states.