Latest Customer Service(Page 240)

Email Marketing Benchmarks Identify Top Performers, Behaviors

Facebook Updates Mobile Developer Tools: Open Graph, Native Share Noted

Customer Communities In Depth: An Expert Roundtable

Twitter #music Goes Live, Plays With iTunes, Spotify and Rdio

Pocket Adds Deeper Social Sharing Capabilities to Content Reader Service

Atex Partners with Enreach to Offer Audience Intelligence Tools for Publishers

Mzinga Publisher 6.0: Now Mobile Friendly for Better Learning Experiences

How Will Customer Experience Management Keep Up with Channel Independence?

Discussion Point: Marketing Automation - Feature vs Platform

Create a Community Opportunity [Infographic]

5 Tried and True Ways to Grow a Customer Community

YesMail Aims to Improve Subscriber Lists and Message Deliverability with New Service

Nielsen Study: Newspapers Hold Edge in Engagement, Ad Effectiveness

Learn to Optimize: Web Experience in Higher Education #emetrics

The X Factor: The Convergence of Customer Experience and Web Experience Management

The True Value of Repeat Customers

eZ Releases Live Viewer 2: Real-time Predictive Analytics & Optimization

Two Rules of Community Engagement - The Secrets of an Evangelist

KANA Integrates Ciboodle into Next Generation Enterprise Customer Service Suite

Got Message Amplification? Create a Gaggle of Influencers

Bing Upgrades Apps For Windows 8, Adds Offline Capabilities

Webtrends Debuts Action Center for Streams Remarketing #emetrics

Analytics Teams + the Focus on Customer Experience #emetrics

Salesforce.com Takes Lead Over SAP in CRM Market Where SaaS, Apps Dominate

CMSWire's April Tweet Jam: Growing + Engaging Customer Communities: Meet the Experts #CXMChat

Mozilla Pilots New 'TowTruck' Collaboration Service

How to Create a Culture of Customer Centricity