Alchemy is a provider of marketing and digital asset management software for publishing, distributing and hosting database management multimedia data. It serves the audit, analysis and advice, document assistance, Web design and hosting industries.
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Having a voice of the customer (VOC) program is one thing, but having a program that actually impacts your customer experience is something else.
Members of distributed teams must identify their roles and priorities in order to choose the real-time collaboration platform that best meets their needs.
Net Promoter Score may be easy for companies to gather and assess, but it does a poor job of predicting customer retention.
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Meetups create opportunities for attendees to experience the deep and meaningful interactions that are only possible when people meet face to face.