A platform for the multimedia recording, evaluation, and archiving of calls. Audiolog allows contact center recording to be performed on an on-demand, pre-scheduled or criteria-driven basis. Its search and retrieval functions enable call centers to quickly and easily uncover opportunities to improve customer service, expedite dispute resolution and reduce liability.
Product Details
- Product
- Audiolog for Contact Centers
- Company
- Kova Corporation
- HQ Location
- United States
- Year Founded
- 1997
- License
- Commercial
- Deployment
- On-Premise
Tags
Primary Use Cases
Workforce Optimization
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