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Audiolog for Contact Centers

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Customer Engagement, Chat & Commenting Systems

A platform for the multimedia recording, evaluation, and archiving of calls. Audiolog allows contact center recording to be performed on an on-demand, pre-scheduled or criteria-driven basis. Its search and retrieval functions enable call centers to quickly and easily uncover opportunities to improve customer service, expedite dispute resolution and reduce liability.

Product Details

Product
Audiolog for Contact Centers
Company
Kova Corporation
HQ Location
United States
Year Founded
1997
License
Commercial
Deployment
On-Premise

Tags

Primary Use Cases

Workforce Optimization

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