Cognicor is an Artificial Intelligence powered cognitive digital assistant platform (US patent pending) that understands customer query from natural language and responds with personalized product and process related information, recommendations, process handholding and resolve claims and issues going deep into invoices and CRM.
With offices in Europe, India and San Francisco, the company focuses on it's client base in the banking and financial services, telecom and insurance sectors.
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Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.
Much of the talk over the past year in the enterprise collaboration space has been about Teams, but Slack and G Suite integrations are offering an alternative.
By only offering executives a list of possible negative outcomes, risk managers fail to consider the potential positive outcomes a decision might have.