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• Aug 14

  Designing the Digital Workplace for Resilience

  The dynamic environment fueled by the COVID-19 crisis caused many leaders to review and overhaul their business strategy. They were forced to re-evaluate their mission and goals, the evolving needs of their employees and how they'd get work done through a newly remote and distributed workforce....Read more

• Aug 14

  2020 and AI: Kickstarting a Push to the Intelligent Enterprise

  Lost amid the weaknesses the pandemic has laid bare is a much bigger and longer-term story: the strengths it has also revealed. Why are companies like Amazon, Apple, Zoom, Microsoft and Netflix thriving while others struggle? Obviously, they provide...Read more

• Aug 14

  Are Most Data Flows Out of Europe Now Illegal?

  American businesses are facing another data privacy headache. In July, the Court of Justice of the European Union (CJEU) invalidated the EU-US Privacy Shield framework, a mechanism that more than 5,000 US companies used to legally transfer data from the EU to the US under EU data protection rule...Read more

• Aug 14

  Customers Are Factoring Employee Treatment Into Buying Decisions

  Historically, consumers have purchased goods based on price, features, customer experience or a combination therein. But according to a new McKinsey study, a fourth factor has increasingly influenced customer purchase decisions in the wake of the COVID-19 pandemic: how the company treats i...Read more

• Aug 14

  Adobe Adds Data Governance to CDP, Oracle Updates Marketing, CX Offering & More News

  Adobe has announced the general availability of data governance capabilities in its real-time customer data platform (CDP). Adobe officials said the framework is designed to help users manage their customer experience data across the enterprise from the point of collection to syndication outside...Read more