NICE inContact CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time.
CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
Primary Use Cases
Cloud Contact Center Solutions, Customer Interaction Cloud, Workforce Optimization, and Customer Service
The latest CX Decoded Podcast features Bank of America customer experience professional Holly O'Neill discussing great pillars of CX. Continue reading...
With the current focus on products and features it’s easy to forget that solutions only work well when they work for employees. Continue reading...
Planning for 2022 is just as complicated, if not more so than it was in 2021. Here are some tips for Marketing Ops teams to prepare. Continue reading...