NICE inContact CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time.
CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
Product Details
- Product
- NICE inContact CXone
- Company
- NICE inContact
- HQ Location
- United States
- Year Founded
- 1997
- License
- Commercial
- Deployment
- SaaS
Tags
Primary Use Cases
Cloud Contact Center Solutions, Customer Interaction Cloud, Workforce Optimization, and Customer Service
Related News
-
Sep 23
CMSWire Contributor Q&A With Alan J. Porter: Make Audio Content Valuable
CMSWire catches up with Contributor Alan J. Porter on content strategy and building in audio and intelligent models for the future. Continue reading...
-
Sep 23
8 Tips to Build a Winning Customer Experience Strategy
Don’t leave your CX up to chance. Ensure you’re delivering excellent experiences by crafting a goal-oriented customer experience strategy. Continue reading...
-
Sep 23
Is Marketing Missing the Customer Experience Revenue Opportunity?
Marketing's certainly no black-and-white discipline today. That said, should marketing bother itself with customer retention? Continue reading...
