NICE inContact CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time.
CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
Primary Use Cases
Cloud Contact Center Solutions, Customer Interaction Cloud, Workforce Optimization, and Customer Service
SAP — the world’s third largest software company — is the latest tech titan to announce layoffs. And the future could change for its CX provider, Qualtrics. Continue reading...
These statistics show how the impact of customer experience can’t be understated. Continue reading...
ChatGPT will likely impact the digital customer experience world and act as a catalyst for trends already in place. Continue reading...