OpenKM is a web base document management application that uses standards and Open Source technologies. OpenKM provides full document management capabilities including version control and file history, metadata, scanning, workflow, search, and more. It also allows the social activities around content to be used to connect people to other people, information to information, and people to information; helping to manage, the collective intelligence of the human resources of the company.
Primary Use Cases
Having a voice of the customer (VOC) program is one thing, but having a program that actually impacts your customer experience is something else.
Members of distributed teams must identify their roles and priorities in order to choose the real-time collaboration platform that best meets their needs.
Net Promoter Score may be easy for companies to gather and assess, but it does a poor job of predicting customer retention.