pTools Software

pTools Software is an Irish web content management software company offering solutions both for private and public sectors.

Company Info

Dec 15

Cvent Acquires Goldcast to Automate Event-to-Video Workflows

Deal brings AI-powered video creation to Cvent's 30,000-customer event platform. Continue reading...
Dec 15

Agentic AI Is Forcing a Rethink of Customer Experience Leadership

As AI agents take autonomous action across the customer journey, CCOs must shift from managing tasks to governing outcomes, trust and strategy. Continue reading...
Dec 15

PolyAI Raises $86M Series D for Enterprise Voice AI

London-based conversational AI provider tops $200M in total funding to scale agentic customer service platform globally. Continue reading...
Dec 15

Wasn't NPS Supposed to Be All But Gone This Year?

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around. Continue reading...
Dec 12

AI’s Biggest Problem in Digital Experience: It’s Mostly Cosmetic

Surface-level automation gets billed as intelligence. Here’s how to separate genuine innovation from the marketing sparkle. Continue reading...