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• Sep 18

  Is It Time for Your Company to Embrace a Remote Workplace?

  The global pandemic accelerated the move towards remote work in a way that few predicted. For some companies, transitioning to a remote workplace was relatively smooth. Companies like Facebook, Twitter and Shopify announced permanent moves to work from home, at least for some segments of th...Read more

• Sep 18

  Customers Want You to Take the Lead. Here's Why

  Any parent will confirm that, despite often vigorous protests to the contrary, children actually want to be held accountable. Clear rules and boundaries governing how to operate in a complicated world are welcomed by those without the experience to navigate on their own. Continue reading...

• Sep 18

  IT's Role in Return to Office Transition

  While many organizations are waiting for a vaccine before fully returning to the office, your planning should still begin in earnest now. Clearly, CIOs have a big role to play in ensuring the transition to on-premises work occurs in an effective and orderly manner. Continue reading...

• Sep 18

  Snowflake Sets Record IPO, Oracle Updates CX Service and More DX News

  Snowflake, a cloud data platform which includes hosting for Customer Data Platform (CDP) providers, sold 28 million shares and raised almost $3.4 billion from its IPO this week. The company is now valued at $70 billion. It is now the largest IPO in the software category. VMWare ra...Read more

• Sep 18

  Getting Started With Voice? Think Mobile

  The importance of weaving voice into customer interactions has become clear to organizations. Voice puts your company where your customers are whenever they think about your products and want to speak with you. Further, voice is a combination of platform and mode. Smart speakers, fridges, cars a...Read more