Zadarma project is an international company, providing telecommunication services since 2006. The company professional expertise, sophisticated infrastructure and long-term experience lie in the heart of our premium cloud communication solutions. Today the company service embraces a large number of active users in 160 countries, collaboration with the world's largest VoIP providers, a world-wide range of virtual phone numbers and a 24/7 customer support team.
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Products by Zadarma
The shift from face-to-face interactions and relationships to digital interactions has been trending for some time, but the trend quickly accelerated following the start of the COVID-19 pandemic. Continue reading...
Electric utilities have had a weak relationship with customers — whom they called customers “ratepayers” until recently — for years now. But like all other industries, they must now reinvent their relationship with customers due to several key factors placing enormous pressure upon them: Digit...Read more
Only 10 years ago, artificial intelligence (AI) was just a lofty concept for consumers, appearing in pop culture references or fleeting news stories. Today, it pervades every corner of life, from Siri on our iPhones, to smart home security systems, to the recommended products in our Amazon feed...Read more
Fighter pilots use situational awareness. Party planners rely on themes (like Under the Sea or the Wild Wild West). Educators use what they call instructional design scenarios. Why? To deliver top performance. When it comes to customer service, we call it context and nothing is more important t...Read more
When COVID-19 forced offices worldwide to shut down, contact centers had to quickly adapt. Continue reading...