Feature
CMSWire’s DX Summit 2018 conference will celebrate a fourth year of digital customer experience innovation when it returns to the Radisson Blu Aqua in Chicago November 12 to 14.
With interactive workshops, inspiring keynotes, social hours and more, DX Summit 2018 promises to be bigger, brighter and bolder. The 2018 speaker lineup features Carmen Simon, cognitive neuroscientist and founder of Memzy, Brian Solis, principal analyst of Altimeter @ Prophet, and organizations such as Hilton, Wells Fargo, Comcast and more.
A 'Unique Experience'
“While there are several forums discussing digitization, DX Summit actually brings together a unique experience. The balanced focus on the many aspects of digitization and their impact on customer journey is what makes DX Summit a conference that cannot be missed, ” said Eeshita Grover, senior manager of technical communications at Cisco. Grover has not only attended DX Summit in past years, she will be speaking at DX Summit 2018 on digitization and user content.
The content and attendee experience for DX Summit 2018 will also be informed by an industry-leading advisory board. Members of the board include Eeshita Grover of Cisco; Serafina Frongia, vice president at Wells Fargo; Tony Byrne, founder of Real Story Group; Barbara Lehman, executive director of the digital transformation program at Comcast; Meg Walsh, senior director of content strategy at Hilton and Carolina Ramirez, digital governance lead at UNICEF.
Learning Opportunities
Webinar
Jun
8
Attracting—and Keeping—Your High-Net-Worth Investors
Join PwC to dissect their recent survey findings on a specific customer subset — high-net-worth investors.
Webinar
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
Jun
13
Learn How to Deliver Dynamic Video Experiences at Scale
Learn how to convert existing assets into video experiences in near real-time.
Webinar
Jun
20
3 Steps to Unlock Your Customer Data and Drive Revenue
Discover how Twilio Segment’s #1 Customer Data Platform helps implement data-driven strategies.
Webinar
Jun
21
Retail Reinvented: A Masterclass in Creating Digital Experiences That Click
Hear how online retailers architect their digital experience infrastructure for peak traffic and demand
Webinar
Jun
27
Growth in the Face of Uncertainty: Nurturing Customer Experience in a Turbulent Market
Learn how to translate the concept of optimized customer success into an executable plan for success
Webinar
Jun
8
Attracting—and Keeping—Your High-Net-Worth Investors
Join PwC to dissect their recent survey findings on a specific customer subset — high-net-worth investors.
Webinar
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
DX Summit 2018 will feature a concentrated agenda of topics from AI and machine learning, big data and analytics, voice of the customer and customer journeys to DX technology and platforms.
Keep Up With the Evolution of DX Technology
“DX technology continues to evolve rapidly, even if some of the same old tripping points keep re-appearing,” said Tony Byrne, founder of Real Story Group and recurring DX Summit workshop leader. “Meeting up with other DX pros is a great way to learn from others, and I’m really excited to be teaching again at this year’s Summit!”
Early Bird registration for DX Summit 2018 has opened at www.dxsummit.com. With three day passes that include a full day of interactive workshops and two day conference passes available, attendees can save $400 on registration until June 1.
