I don’t mean to burst your bubble, but if you didn’t catch up with CMSWire last week, you missed quite a bit of juicy content. Below, I’ve outlined the top articles, resources and events from the week to get you caught up. Topics include considerations to ponder before training a chatbot, and an exploration of what's holding AI back in the workplace. Float on and be good. I’ll be back next week with more updates. Cheers!
Learning Opportunities
Webinar
Jul
6
Exceptional Omnichannel Customer Experience: What it Looks Like, How to Achieve & Measure it
Today’s omnichannel customer experience world is proving challenging. Nearly 20% of brands saw a decrease in CX quality.
Webinar
Jul
13
How to Hyper-Personalize Your Customer Communications Across Channels
Are you leveraging deep customer insights to hyper-personalize your communications? Or are you still just talking to a segment?
Webinar
Jul
26
Unlocking the Power of AI in the Contact Center
Learn how some of the world's most beloved brands are setting the bar for employee engagement.
Webinar
Jul
28
Beat the Great Resignation with Process Improvement
Learn why employees are still resigning in 2022
Conference
Aug
3
Digital Workplace Experience - Q3 2022
Resilience & Agility in Disruptive Times
Conference
Aug
17
Digital Experience Summit - Q3 2022
How Great Organizations Empower Customer Experience Teams
Webinar
Jul
6
Exceptional Omnichannel Customer Experience: What it Looks Like, How to Achieve & Measure it
Today’s omnichannel customer experience world is proving challenging. Nearly 20% of brands saw a decrease in CX quality.
Webinar
Jul
13
How to Hyper-Personalize Your Customer Communications Across Channels
Are you leveraging deep customer insights to hyper-personalize your communications? Or are you still just talking to a segment?
Quick, give me the headlines:
- 3 Considerations When Training a Chatbot
By Terena Bell | Jul 9, 2018
Set expectations early. - Workers Are Using AI at Home, Not in the Workplace. Here's Why
By David Roe | Jul 12, 2018
Is history repeating itself with AI? - How to Create a Culture of Learning in Your Organization
By Dom Nicastro | Jul 11, 2018
“According to the 2018 Workplace Learning Report from LinkedIn, 68 percent of employees prefer to learn at work.” - How to Prepare for a Sunsetting Web CMS
By Dom Nicastro | Jul 9, 2018
When the (web CMS) sun goes down, we’ll be singing …. - How GDPR and AI Turned Unified Data Into a Business Imperative
By Cory Munchbach | Jul 10, 2018
Take after the “Barefoot Contessa” and use only “good [data] ingredients” for GDPR and AI. - How AI Is Impacting the Voice of the Customer Landscape
By Brice Dunwoodie | Jul 12, 2018
Simpler Media Group CEO, Brice Dunwoodie delves into the impact AI is having on voice of the customer programs and where this fledgling technology is heading. - 5 Reasons Podcasting Should Be a Part of Your Marketing Playbook
By Erika Morphy | Jul 11, 2018
One of the benefits include positioning your brand as an authority. - How the Impact of Gen Z Will Improve the Workplace for the Rest of Us
By Virginia Backaitis | Jul 10, 2018
This is a generation that grew with the internet and information at their fingertips. Prepare to be transparent. - What Will the Convergence Of Robotics, Personal Assistants and AI Look Like?
By Erika Morphy | Jul 10, 2018
The future is near! - Forrester's Top 10 Picks for Social Media Management Tools and Software
By Kaya Ismail | Jul 12, 2018
“A social media scheduling tool is a software that allows users to write social media posts and schedule them for publication on specific days and times across popular social networks.”
Featured Events
- July 24 — [CMSWire Webinar] Navigating Headless Content Management
- July 25 — Tweet Jam: CDPs and the Promise of Omnichannel Choreography #DXChat
- August 21 — [CMSWire Webinar] Webinar Improve Your Competitive Toolkit with Sales Enablement
- September 24 — Gartner Digital Workplace Summit
- November 12 — CMSWire's DX Summit Chicago 2018
