Scot Wheeler, vice president of marketing insights for Leapfrog Online, has a warning for anyone orchestrating digital customer experiences: Stop creating Frankenstein experiences built on the business’ terms — and start building experiences on the customers' terms. Read more.
Learning Opportunities
Webinar
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Webinar
Feb
22
How Microservices, API-first, Cloud and Headless Fit Into a Modern eCommerce Architecture
Learn how the components of a MACH architecture fit into a modern ecommerce platform
Webinar
Feb
23
Why Machine Learning is a Marketer’s New Superpower
Looking for the cheat codes to turn massive amounts of customer data into meaningful insights?
Conference
May
10
CMSWire CONNECT 2023
Don't miss the most impactful customer experience conference of they year — live in Austin, Texas May 10-12, 2023.
Conference
May
10
Reworked CONNECT 2023
Don't miss the most impactful employee experience conference of they year — live in Austin, Texas May 10-12, 2023.
Webinar
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Top Stories
What else got us talking this week:
Customer Experience
- Theories on Microsoft's Monster LinkedIn Acquisition
- How To Not Fail at Taxonomy
- DX Leaders: Digital Transformation Starts With Cultural Change
- B2B Marketers Brace for the Snapchat Wave
Social Business
- Do We Really Have to Kidnap the Boss to Build Strong Teams?
- Don't Force Your Employees to Learn or Share Knowledge
- Searching for Expertise: Will the Real Expert Please Stand Up?
- Boost Knowledge Management With Customer Perspective
Enterprise Information Management
- Eyes Wide Open: Grappling With the Content Slow Jam
- Dropbox Heats Up - and File Sharing Gets Interesting Again
- Why You Shouldn't Make Fun of Mark Zuckerberg's Password
- Avoid These Common Continuous Apps Mistakes
Featured Events (all events | post your event)
- June 22 — Earley Executive Roundtable
- June 27 —
[Dynatrace Webinar] How to Win in the Digital Business Era with Better CX
- June 30 —
CMSWire Tweet Jam: What's Next for Information Management? #EIMchat
- July 13 —
[CMSWire Webinar] Putting the E in SharePoint ECM
- Nov. 14 — CMSWire's DX Summit 2016 in Chicago