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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
A pair of illuminated green exit signs mounted on a dim, low-lit hallway ceiling and wall, one showing a running figure and directional arrow, the other reading "EXIT" in bold white letters, with a security camera and smoke detector visible nearby against bare concrete and plaster surfaces.
A Great Chief Experience Officer Designs Themselves Out of the Job
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Editorial
A close-up of a dartboard with several colorful darts clustered near the bullseye, including red, yellow, blue and green darts, with one red dart landing just outside the center red ring while others land closer to the middle, set against a blurred dark wooden background that keeps focus on the scattered, uneven grouping of throws.
Who's Really Accountable When Marketing Misses Its Revenue Number?
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Editorial
Abstract architectural image of a curved glass-and-steel framework with intersecting beams and cables forming a connected lattice. Sunlight streams through the structure, emphasizing its layered design and interconnected geometry, symbolizing the foundational framework and relationships required to support AI-ready marketing measurement.
Why Marketing Needs an AI-Ready Measurement Framework
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Sprinklr President and CEO Rory Read stands on a darkened stage, gesturing with both hands open toward an audience whose silhouettes are visible in the foreground, as a large projection screen behind him displays the "Accelerate SKO FY27" branding in bold white and multicolor text.
Sprinklr Ships 16 AI Features for Real-Time CX
Quantum Metric logo displayed in white on a dark magenta gradient background, featuring the company's stylized "Q" icon above the words "Quantum Metric."
Quantum Metric Launches Felix Agentic Platform GA
The straight-on facade of a classical European apartment building, five stories tall, built from beige stone with ornate carved window surrounds, floral relief details and decorative cornices. Wrought-iron balconies extend from windows across every floor, and Italian tricolor flags — green, white and red — hang draped over roughly a dozen of the balcony railings in a loosely repeating pattern. Tall shuttered windows with dark wood frames line the lower floors, while upper windows show sheer curtains and glimpses of leafless tree branches reflected in the glass. A vertical drainpipe runs down the center of the frame, dividing the facade into two roughly symmetrical halves. The photo is taken from street level at a slight upward angle, in flat, even daylight with sharp focus across the entire building and no visible sky or foreground.
3 Benefits of a Unified CX Operating System (and How to Build One)
A black and tan German Shepherd adult dog and a smaller dark, curly-coated puppy wearing a teal collar face each other in close profile, noses touching, with the puppy's tongue reaching up toward the adult's snout in an affectionate gesture. Both animals are shot at eye level with a shallow depth of field, keeping their heads sharply in focus while the background dissolves into soft blurred greens from foliage and warm terracotta and cream tones from what appears to be a house exterior. The adult's fur shows rich rust-and-black shading with a fluffy mane around the neck and a large upright ear catching the light, while the puppy's coat is a uniform dark brown-black with a looser, wavy texture. The two are positioned close together, slightly left of center in the frame, conveying a tender, nurturing interaction between an older and younger dog.
The Generational Gap Costing Contact Centers First Contact Resolution
SuccessKPI logo — a blue cloud icon with three small squares beside it, next to the wordmark 'SuccessKPI' in dark navy text.
SuccessKPI Launches WEM Platform for Webex Contact Center
Rime AI logo, showing a dot-pattern icon next to the lowercase wordmark 'rime.'
Rime Lands $24M Series A to Scale Voice AI
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Articles Tagged "Amazon Ec2"

Feature
Article
Customer Experience
Ektron 8.7: Supports Responsive Design, Amazon EC2, SharePoint Synchronization
Feature
Article
Information Management
Google Counters Amazon By Slashing Cloud Storage Prices, Upgrades Capabilities
Feature
Article
Information Management
Amazon Deploys Two More EC2 Instance Types, Introduces AWS Data Pipeline #reinvent
Feature
Article
Information Management
Oracle Debuts Private Cloud, Infrastructure-as-a-Service #oow
Feature
Article
Information Management
Amazon Partners With Eucalyptus for Private-Public Cloud Migrations
Feature
Article
Information Management
Amazon Updates to EC2 Will Force (Shudder) Reboots!
Feature
Article
Enterprise 2.0
Amazon Promises Full Inquiry into EC2/AWS Outage; Affected Services Comment
Feature
Article
Enterprise 2.0
The Aftermath: Amazon EC2, Sony PlayStation Network Recover from Cloud Crashes
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Article
Enterprise 2.0
Kaltura Launches Amazon EC2 Edition of Open Source Video Platform
Feature
Article
Information Management
Run Your Project Management Application on Amazon EC2
Feature
Article
Enterprise CMS
Oracle Introduces Exalogic Elastic Cloud, Outlines Cloud Strategy #oow10
Feature
Article
Web Publishing
Amazon CloudFront Expands, Allows Private Streamed Content
Feature
Article
Enterprise 2.0
Amazon EC2 Now Supports Windows Licenses
Feature
Article
Enterprise CMS
Red Hat Launches Opensource.com
Feature
Article
Enterprise CMS
Mark Logic Launches Cloud Based Information Infrastructure
Feature
Article
Enterprise 2.0
Amazon Web Services Extend EC2 To Europe
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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