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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Attendees gather in the registration area at Treasure Data’s CDP World conference, standing in line beneath a large “Registration” sign with multilingual “Welcome” banners and the colorful CDP World logo displayed on screens and the floor.
So Long, Treasure Data. Welcome, Treasure AI
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Editorial
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Stop Blaming AI: Why Your Customer Service Experience Feels Broken
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Editorial
Worker placing a black trash bag into a green outdoor garbage bin.
10 Marketing and Corporate Buzzwords That Belong in the Trash
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Professional working at a standing desk, talking on a phone while reviewing performance dashboards and analytics charts on a desktop monitor and tablet.
Why the CMO Job Is Being Rewritten in Real Time — and How to Land on the Right Side
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Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals
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Your Marketing Strategy Is Just Boring
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Marketing Org Charts Were Built for Channels. AI Just Made That Obsolete
Close-up of a hand holding a smartphone displaying the Canva AI logo with the tagline “rapid content creation,” set against a blurred background of colorful digital screens.
At Canva Create, the Company Declares Its Design-Tool Era Is Over
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What Mickey Mouse and Taylor Swift Get Right About Customer Experience
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Articles Tagged "Higher Education"

Editorial
Article
Customer Experience
Mending the Gap: Marketing Resources to Improve Student Experience in Higher Education
Editorial
Article
Customer Experience
Customer Experience in Crisis? Look to Higher Education for Lessons
Feature
Article
Web CMS
How COVID-19 Is Driving Change in Higher Education's Content Management Needs
Editorial
Article
Customer Experience
A Foundation in Customer Experience Should Start in College
Editorial
Article
Digital Workplace
Higher Education's Unique Digital Workplace Challenges
Feature
Article
Customer Experience
5 More Education-Focused Web Content Management Platforms
Feature
Article
Customer Experience
OmniUpdate Enhances Content Reuse in OUCampus Update
Feature
Article
Digital Asset Management
Digital Asset Management Streamlines School Spirit
Feature
Article
Web CMS
OmniUpdate 9.8 Adds More Hooks to Facebook
Feature
Article
Document Management
Hyland Acquires Web CMS Provider Hershey Systems
Feature
Article
Enterprise 2.0
ContentM Offers Social Media Mashups for Higher Education
Feature
Article
Web CMS
OmniUpdate Hits Cloud 9 with Its Web CMS
Feature
Article
Web CMS
OmniUpdate Gets New Hi-Ed CMS Integration Partner
Feature
Article
Web Content
Managing Web Content in Higher Education Needs Strategy, Resources
Feature
Article
Web CMS
OmniUpdate 8.6 Released, Improves Editorial Usability
Feature
Article
Web CMS
Hannon Hill Updates Web CMS to v6.2, Improvements Aplenty
Feature
Article
Enterprise CMS
Bluenog Extends Solution to Support Education Sector
Feature
Article
Web CMS
OmniUpdate's Web CMS Conversion Tool for Serena Collage
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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