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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

News
Two Kustomer team members collaborate at a laptop during an event, seated at a booth with a banner reading “Empower CX Teams. Wow Customers. Amplified by AI,” surrounded by branded materials and conference items.
Kustomer Adds Automation, Observability Assistants to CX Platform
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Editorial
A line of light wooden figures stands on each side of a gap, connected by a red wooden bridge with a single red figure in the center, symbolizing a leader closing organizational or communication gaps.
The VoC Confidence Gap Is Here — and Surveys Won’t Save You
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Editorial
Two bison face each other head-to-head in a display of strength, pressing their foreheads together on a dirt clearing with a wooded background.
Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026
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A long, winding rural road stretches through dense green forest toward a tall, rugged mountain covered in lush vegetation under a cloudy sky.
Why 2026 CX Will Look Nothing Like Today
A large, brightly lit red and green Gundam-style robot statue displayed inside a shopping mall or entertainment complex. The life-size mecha figure stands on a platform surrounded by railings, with shops and signage visible in the background.
Cyber Week 2025: The Rise of Agentic Commerce and the Surgical Shopper
Two Gradial team members wearing branded baseball jerseys and caps stand at the company booth at Sitecore Symposium 2025 in Orlando, Florida. One smiles behind the counter while the other holds up a Gradial tote bag. The booth backdrop displays the Gradial logo and the tagline “Remove the friction, launch more campaigns.”
Gradial Raises $35M Series B to Scale Agentic Marketing Automation
A winding gravel path curves through a dense forest filled with bright autumn foliage in shades of orange, gold, and red. Fallen leaves blanket the ground as sunlight filters softly through the trees.
Which AI Path Will You Take as a Marketer?
CMSWireTV graphic titled “Biggest Moments of 2025,” featuring headshots of Season 2 guests: Sarah Kimmel of CMSWire, Daniel Thrall of Intuit, Jeff Harling of Zoom, and Uman Chan of The Vitamin Shoppe. Center panel displays “CMSWireTV: The Digital Experience — Season 2, Episode 11” with a play button.
The Digital Experience Show's Biggest Moments of 2025
Close-up of the gold “Wall Street” lettering engraved on a gray stone building facade, symbolizing financial markets, capital pressure and corporate investment scrutiny.
CX Has Entered the Age of Capital Discipline
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Articles Tagged "Paypal"

News
Article
AI News
PayPal & OpenAI Partner for ChatGPT Checkout Integration
News
Article
Customer Experience
Google Helps PayPal Speed Transformation, Zoom Adds New Events Platform, More News
News
Article
Digital Experience
PayPal Accelerating Digital Transformation Through Google Cloud and SAP HANA
Editorial
Article
Customer Experience
Braintree's John Lunn: PayPal Pays It Forward
Feature
Article
Customer Experience
3 Ways to Fight Retail Fraud Without Alienating Customers
Feature
Article
Customer Experience
Forrester Predicts Mobile Payments to Reach $90 Billion by 2017
Feature
Article
Customer Experience
Microsoft Counts Down With Windows 8 Advertising Campaign
Feature
Article
Mobile
PayPal's Small-Biz Service Opens Up Mobile Commerce
Feature
Article
Information Management
Adobe Adds PayPal Checkout to FormsCentral
Feature
Article
Customer Experience
Yahoo! Cofounder Resigns
Feature
Article
Customer Experience
PayPal President Moves to Yahoo
Feature
Article
Customer Experience
Paypal Wallet Lets Offline Users Swipe Now, Choose Payment Source Later
Feature
Article
Enterprise 2.0
What Will Meg Whitman Bring to HP as the New CEO?
Feature
Article
Web Experience
Anonymous Hackers Take Aim at PayPal, Ask Users to Close Accounts
Feature
Article
Information Management
Keep EFF Going Strong with PayPal's Matching Challenge
Feature
Article
Web Development
PayPal's New Open Commerce Platform, Gets MS Endorsment
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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