Articles Tagged "Cxm"

Customer Acquisition Makes You Famous. Customer Retention Makes Money

Customer Journey Intelligence: Why Data Leaders Must Bridge the Insight-to-Action Gap

7 Actions to Elevate Your Contact Center from Cost Center to CX Engine

What Is a Customer Data Platform (CDP)? 2025 Guide for Marketers

The Overlooked CX Upgrade: Dedicated IPs and Contact Center Reliability

FTC Sues LA Fitness Over Membership Cancellation Barriers

How Can You Build Customer Dashboards That Drive Experience and Growth?

9 AI Chatbot Platforms You Should Consider for 2025

Zoom Extends AI Virtual Agent to Phone Service & Adds Content Hub

Rethink Your Customer Experience Strategy: Why Internal Alignment Comes First

The Most Overlooked Source of Actionable Customer Insights

Customers and Tech Overload: Okay, Boomer?

Inside the Brands Getting Data-Driven Customer Experience Right

Your AI Is Talking to Customers — But Are You Measuring What Matters?

Call Center Statistics That Matter: What Customers Expect in 2025

Building Customer Trust — Statistics in the US for 2025

Cyara Launches AI-Powered CX Assurance Platform

Why Inclusive Brands Deliver Better Customer Experiences

The Best Customer Experience Conferences for Second Half of 2025

Is Customer Experience Losing Its Strategic Relevance?

Customer Data Platforms See Growth, Lack New Players

Why Most Omnichannel Strategies Fail — And How to Fix Them

What Is Prescriptive Analytics? Definition, Benefits and Real-World Examples

RingCentral Launches AI Receptionist for Automated Call Handling

Hightouch Unveils AI-Powered Identity Resolution for CDPs

NiCE & Snowflake Partner to Unify CX Data Across Enterprise

Research Shows Human-Centered AI Key to CX Success