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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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Customers Aren’t Shopping Your Category — Stop Pretending They Are
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Editorial
A dog places its paw in a person’s hand while being gently held by others, symbolizing trust and connection.
Is Trust the Metric That Matters Most in CX?
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News
Illustration of a stylized cityscape with digital transaction counters on buildings, a globe displaying cross-border transaction volume, and a purple Beehiiv-branded blimp flying overhead, symbolizing global scale and growth in digital publishing and commerce.
Beehiiv Launches Automations v3 Workflow Builder for Publishers
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Human hand reaching toward a robotic hand, symbolizing collaboration between people and artificial intelligence.
3 CX Leadership Moves That Matter More as AI Scales
Small dog wearing a purple winter jacket running through snow, ears lifted and paws mid-stride against a blurred outdoor background.
The CX Teams Moving Fastest Are Rewriting How AI Research Works
Light wooden blocks and rails arranged in narrow channels on a blue surface, illustrating constraints, structure and controlled pathways.
The Real Constraints Holding B2B Commerce Back
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2026: The Year User Experience Finally Rewrites the Rules of AI
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Don't Be a Marketing ROI Hardo. Find the Signals
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How Dropbox and Daybreak Studio Built a Cinematic Webflow Experience for the McLaren F1 Team Partnership
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Articles Tagged "Increo"

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Box.net Adds Another US$ 7.1 m In Funding
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Box.net Strengthens Document Management Play, Acquires Increo
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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